Biserka Ilin Email and Phone Number
Savy customer service and sales representative with long expertise in logistics administrative center (related to sales, customer service, logistics,technical administration) working for international clients. Extensive experience in sales (finalizing/closing order/deals, upselling, lead/customer nurturing, lead generating, cold calling) andcustomer service (tracking shipments, monitoring delivery time, conducting invoice rectifications)Skills and abilities: -Excellent communication and negotiation skills (written, spoken, listening) in English. -Detail-oriented in a multi-tasking environment-Ability to communicate efficiently with a variety of stakeholders.-Excellent problem solver capable of using own initiative, but nevertheless are a team player with a positive mindset-Flexible and highly adaptable.-Proficient in working with MS Word, Excel, Outlook
Itlogistics
View- Website:
- itlogistics.com.mk
- Employees:
- 14
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Customer Service And Sales RepresentativeItlogistics Feb 2014 - PresentSkopje, Skopski, North MacedoniaPart of a team responsible for providing correct and important logistic information towards the clients, in order to process the daily logistic flows all over the world. Daily tasks:-Finalizing orders/closing deals/upselling over phone/email (60% of working shift) -Meet daily/weekly/monthly targets regarding number of potential leads-Pre-handling of orders, verification of prices, discounts and product configurations-Confirmation of delivery times for the customer and monitoring of delivery times.-Resolve questions and service issues for customers via phone and mail in English on daily basis in function of the specific needs.-Creating and maintaining a database of current and potential customers-Conducts invoice rectifications requested by customers-Work productively both individually and in a team environment with an analytical and logical approach-Ensure excellent levels of customer service and service delivery are maintained and exceeded-Monitor daily requirements provided by the clients -
Club PromotorCavo Paradiso Jun 2013 - Oct 2013Míkonos, Southern Aegean, GreeceAttracting a large number or clients, networking with prospects, promoting events, maximizing event revenues and helping with event planning. Skills: sales orientation, enthusiasm, marketing expertise, excellent communication and interpersonal skills, networking, and teamwork.
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Retail Sales Representative3M Sport (Official Puma Retailer) Dec 2011 - May 2013Skopje, Skopski, North MacedoniaProvided excellent shopping environment to customers and generating maximum business results.Guided and recommended the clothes to customers matching with their personality.Greeted and obtained information on customers needs and showed them ranges of clothing materials.Selected sports clothes and equipment as per customers choice and preference and convinced them for a trial.Operated computerized sales tracking systems and updated sales transactions.Maintained social media pages by posting content and engaging with potential consumers.
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Concessions ManagerG & G Concessions Llc Jun 2011 - Oct 2011Baraboo, Wisconsin, United StatesResponsible for all aspects of a concession area or stand. Responsible for ensuring that items are in stock and ready for use. Manage perishable inventories as per FIFO protocol. Maintain food quality and follow HACCP protocols. Maintain, train and motivate an appropriate level of staff. -
Concessions ManagerG & G Concessions Llc Jun 2010 - Oct 2010Baraboo, Wisconsin, United States -
Concession CashierG & G Concessions Llc Jun 2009 - Oct 2009Baraboo, Wisconsin, United StatesResponsible for selling concession items at the concession stands using the POS and inventory management systems. Assisting in setting up the concession stand, helping in food preparation; setting up the condiments stations; icing down soda towers; taking guests food orders; assembling orders, handling cash sales and credit card transactions, ringing all sales into the register; providing great customer service
Biserka Ilin Education Details
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Semos EducationGraphic Design -
Ss. Cyril And Methodius University, Skopje, MacedoniaFurniture Design And Manufacturing
Frequently Asked Questions about Biserka Ilin
What company does Biserka Ilin work for?
Biserka Ilin works for Itlogistics
What is Biserka Ilin's role at the current company?
Biserka Ilin's current role is Customer Service and Sales Representative at ITLOGISTICS.
What schools did Biserka Ilin attend?
Biserka Ilin attended Semos Education, Ss. Cyril And Methodius University, Skopje, Macedonia.
Who are Biserka Ilin's colleagues?
Biserka Ilin's colleagues are Biljana Tugliov, Bruna Panov, Biljana Filipova, Jeremiah Lachica, Igor Nikoloski, Wael Antably, Kewang Yolmo.
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