Biserka Galjanić Email & Phone Number

Rijeka, Hr

Balkans, Europe

- Works as Study Leader/Cruise Manager on small luxury boats along the Adriatic coast, including the land portion of Slovenia, Montenegro and continental Croatia- Accompanied and checked the newly introduced small boat tours on the Northern Adriatic in 2017 and have proposed significant changes to the itineraries which were successfully integrated into the program- Handled the day-by-day operations on tours and voluntarily helped to improve and find additional features to the program (lecturers, local guides, restaurants etc.)- Took on a role of Cruise Director/Group Leader on a 350 passenger ship from India to Singapore, Italy, Greece, Turkey, Israel, Cyprus, Egypt

Balkans

• Guided American tour groups on two-week-long tours through Slovenia, Croatia, and Italy• Processed customer evaluations and proposed the relevant changes to the itineraries based on the feedback • Handled the logistics of finding new venues for added features to the program • Checked and controlled services rendered by tour vendors and subcontractors

Dubrovnik

Project manager for MICE, English and German departmentOrganized and created incentive trips, custom made VIP private tours, a variety of events and conferences in Dubrovnik and Croatia for diverse high end clients such as Toyota South America, VW South Africa, Chrysler South Africa, Deloitte Intl, Eurima Intl, Dunlop Russia, BYK Chemie Germany, Bayer Poland, and others

Lafodia Island, Hotel

• Organized and created excursions around Elaphiti islands, Dubrovnik Old town, and custom-tailored private excursions aboard newly renovated ships• Sold excursions, watersports activities and transfers to hotel and island guests• Organized and delivered Team building (Treasure hunt) events for groups like Microsoft corp., KPMG corp.• Organized and scheduled boat transfers to and from the mainland, organizing daily activities for 9 sailors and captains• Billing invoices, calculating expenditures and break even point for excursions and other events (treasure hunt, transfers, excursions) etc.• Successfully performed the function of Travel agency Manager during his month of absence

Croatia, Slovenia, Greece, Bosnia And Herzegovina, Montenegro

• Guided American tour groups on two-week-long tours through Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, Albania, and Greece, on small ships and land/bus tours• Pitched and handled the sales of the optional day trips on tours; conceived and organized daily activities• Evaluated customer feedback and proposed changes to the itineraries which were successfully integrated into the tour programs • Handled the logistics of finding new venues for added features to the program (concerts, lectures) • Featured in the May/June 2008 issue of Cruise Travel Magazine along with a detailed description of the tour • Named the best Program Director in the region several times and attended GCT Business Works in June, 2009, in Boston, as one of 20 best Program Directors in the company

Bachelor'S Degree, Hospitality Administration/Management

Public Relations/Image Management

B2 German Language