Bishal Malla Email & Phone Number

Sydney, New South Wales, Australia

Resolving Service Requests & Helpdesk Tickets using OS Ticketing System Administering MS Teams, including user management, channel setup, and collaboration features Administering SharePoint, including site creation, content management, and permission configuration Administering Azure, including resource provisioning, monitoring, and security management Upgrading, troubleshooting, securing, and assembling PCs Installing and configuring computer systems, applications, MS Teams, SharePoint, and Azure Repairing equipment and replacing parts as required Providing technical support to employees, clients, and end users Assisting with network failures, connection problems, and data access Creating and deploying Windows images to new computers using Windows Deployment Service Creating different sites in SharePoint and assigning permissions to the appropriate users Assisting clients with Active Directory, Microsoft 365, and Azure support

Toronto, New South Wales, Australia

Handling the customer providing the excellent customer service. Guide the customer to discover their requirement and offer the best solution to meet their needs. Discussed promotions, products and anything pertaining to better and more satisfactory service. Involved in training the newly hired staff and helping the co-workers to achieve company goals. Dealing with various customer complain and coming up with required solution. Taking the orders over the phone and ensuring the order accuracy. Have an experience of working under the pressurize situation. Adapted communication style to effectively interact with customers, vendors, and colleagues from diverse backgrounds.

Liverpool, Nsw

Handled the customer and provided excellent customer service * Communicated with the customers and suggested products based on their requirements * Discussed promotion, products and anything pertaining to better and more satisfactory service * Involved in training of newly hired staff and helped co-workers to achieve company goals * Dealt with customer complaints and queries and came up with required solution * Processed the payment made via cash, cards, and cheques * Took the orders over the phone and ensured the order accuracy

Bachelor'S Degree, Network And System Administration/Administrator, 5.67 Satisfactory

Associate'S Degree, Information Technology, Satisfactory

Education record