Bishal Shrestha

Bishal Shrestha Email and Phone Number

IT Support Officer | Active Directory | Troubleshoot | Office 365 @ Screen Australia
australia
Bishal Shrestha's Location
Sydney, New South Wales, Australia, Australia
About Bishal Shrestha

IT Helpdesk officer with a strong understanding of technical support principles and hands-on experience troubleshooting hardware and software issues. Skilled in customer service and able to effectively communicate technical concepts to non-technical users. Proven ability to work well in a team environment and quickly learn new technologies.

Bishal Shrestha's Current Company Details
Screen Australia

Screen Australia

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IT Support Officer | Active Directory | Troubleshoot | Office 365
australia
Employees:
120
Bishal Shrestha Work Experience Details
  • Screen Australia
    Information Technology Support Officer
    Screen Australia May 2023 - Present
    Sydney, New South Wales, Australia
    • Provide IT first level support covering laptops, applications, MacOS, iOS / iPadOS devices, video conferencing and telephony to Screen Australia staff.• Liaise with service providers, suppliers and maintenance providers to troubleshoot and resolve system issues and implement security patching.• Prepare and update operational procedures and instructions.• Troubleshoot and provide service support in diagnosing, resolving and coordinating repairs for hardware, workstations / laptops… Show more • Provide IT first level support covering laptops, applications, MacOS, iOS / iPadOS devices, video conferencing and telephony to Screen Australia staff.• Liaise with service providers, suppliers and maintenance providers to troubleshoot and resolve system issues and implement security patching.• Prepare and update operational procedures and instructions.• Troubleshoot and provide service support in diagnosing, resolving and coordinating repairs for hardware, workstations / laptops and systems, escalating to the Network and Systems Engineer or Senior Manger IT where required.• Review and investigate daily security and systems reports, access logs and alerts escalating any abnormal or suspicious activity to the Network and Systems Engineer.• Provide IT support for staff working in Melbourne and for staff working remotely, at home and travelling domestically and internationally.• Provide one to one training and assistance to staff in the use of Screen Australia’s laptop SOE, M365, iOS /iPadOS devices and corporate IT systems.• Report on IT helpdesk activity and escalate requests to the Network and System Administrator and Senior Manager IT where required.• Undertake user account creation and cancellation tasks across Screen Australia’s services and systems.• Image and maintain laptop and iOS /iPadOS devices, ensuring allocation records are updated and supply stocks are maintained• Provide audio visual and presentation support including all staff meetings.• Assist the IT Network and Systems Engineer with IT Systems and project related tasks as required. Show less
  • Woolworths Supermarkets
    Team Member
    Woolworths Supermarkets Mar 2022 - May 2023
    Caringbah South, New South Wales, Australia
  • Lüneburger German Bakery
    Assistant Baker & Barista
    Lüneburger German Bakery Mar 2019 - May 2023
    Sydney, New South Wales, Australia
    -Stored, labeled and replenished supplies in compliance with food safety regulations.-Decorated baked goods and designed visually appealing displays of finished products.-Maintained clean, organized kitchen to maximize efficiency and food safety.-Approved products before sale to maintain highest level of quality control.-Provided primary customer support to internal and external customers.-Recommended products based on solid understanding of individual customer needs and… Show more -Stored, labeled and replenished supplies in compliance with food safety regulations.-Decorated baked goods and designed visually appealing displays of finished products.-Maintained clean, organized kitchen to maximize efficiency and food safety.-Approved products before sale to maintain highest level of quality control.-Provided primary customer support to internal and external customers.-Recommended products based on solid understanding of individual customer needs and preferences. Show less
  • Opera Bar
    Bar Staff
    Opera Bar Mar 2021 - Nov 2021
    Sydney, New South Wales, Australia
    -Oversaw bar display to maximize attractiveness and functionality.-Fostered repeat customers by consistently providing efficient, friendly service.-Took customer orders and capitalized on opportunities to sell special beverage and food options.-Checked ID cards and verified bar guests were of legal age.-Assisted servers with specialty drinks orders by preparing on-demand items without delay.-Guaranteed optimal beverage stock by assessing inventory and collaborating with… Show more -Oversaw bar display to maximize attractiveness and functionality.-Fostered repeat customers by consistently providing efficient, friendly service.-Took customer orders and capitalized on opportunities to sell special beverage and food options.-Checked ID cards and verified bar guests were of legal age.-Assisted servers with specialty drinks orders by preparing on-demand items without delay.-Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses. Show less
  • Pizza & Co
    Pizza Maker
    Pizza & Co Sep 2020 - Mar 2021
    Balmain, New South Wales, Australia
    -Prepared raw materials for cooking by cutting vegetables and preparing dough.-Cooked pizza.-Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.-Created specialty pizzas to diversify menu and promote restaurant.-Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.-Oversaw inventory and restocked ingredients following… Show more -Prepared raw materials for cooking by cutting vegetables and preparing dough.-Cooked pizza.-Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.-Created specialty pizzas to diversify menu and promote restaurant.-Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.-Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.-Coached new workers on store policies, pizza making and dough preparation.-Used pizza cutter to slice pizzas according to size and customer specifications.-Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service. Show less

Bishal Shrestha Education Details

Frequently Asked Questions about Bishal Shrestha

What company does Bishal Shrestha work for?

Bishal Shrestha works for Screen Australia

What is Bishal Shrestha's role at the current company?

Bishal Shrestha's current role is IT Support Officer | Active Directory | Troubleshoot | Office 365.

What schools did Bishal Shrestha attend?

Bishal Shrestha attended Eca Professional Year Program, King's Own Institute, Australian Harbour International College, Australian Harbour International College.

Who are Bishal Shrestha's colleagues?

Bishal Shrestha's colleagues are Sunday Loukas, Ken C., Phoebe Willems, Georgia Wilde, Norma Aguilar, Sally Chesher, Chad Toprak.

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