Cheryl Bishop Email & Phone Number

-Collaborate with instructional designers and subject matter experts to develop and update training materials and curriculum.-Lead training sessions, present information in an organized and understandable manner, and adapt teaching methods to meet the diverse needs of learners.-Use various facilitation techniques to encourage active participation, discussions, and knowledge sharing among participants.-Collaborate with stakeholders to gather feedback, evaluate the effectiveness of training programs, and make improvements as needed.-Effectively communicate with learners, colleagues, and other stakeholders to ensure clarity and understanding of learning objectives and expectations.- Am flexible and adaptable to changes in curriculum, learning styles, or delivery methods to meet evolving needs.-Developed and implemented Standard Operating Procedures (SOPs) for Area Managers to streamline operations and ensure consistency in performance.-Led the development and implementation of comprehensive training materials for CinchPro, a new web and mobile platform built from the ground up, including content creation and user guides.-Collaborated closely with the development team to translate technical specifications into user-friendly training materials, bridging the gap between technical intricacies and user understanding.-Adapted training strategies to accommodate updates and changes in the website's features, ensuring continuous relevance of training materials.-Developed and delivered comprehensive training sessions covering the intricacies of a new process, including call handling, system navigation, and customer interaction protocols.-Collaborate with cross-functional teams, including developers, QA analysts, and end-users, to ensure the successful execution of UAT processes.-Conduct thorough testing, identifying and documenting issues, and provided constructive feedback to improve the quality of IT releases.

Atlanta/Orlando

Formulate and oversaw pivotal business strategies, instructing clients on effective selling models, and elevating revenue objectives within designated client channels and locations. Employing diverse communication methods and leveraging influence, even without direct authority, to expedite and enrich field learning for the purpose of delivering an outstanding customer experience and attaining defined business outcomes within a specified sales channel. Providing assistance to field leaders assigned to specific geographic areas in order to bolster client revenue expansion.

Orlando, Florida Area

-Support the business strategy, delivering dynamic, engaging training programs to enhance learning and development of the store associates.-Work closely with the Store Managers, the HR team and the Training function to deliver best in class training around orientation, Integrated Retail and Member Loyalty programs. -Providing feedback on gaps to the Learning team for program enhancement.- Identify, oversee and monitor both new hire and recurrent learning needs.-Responsible for delivering content and following up with store management to ensure all store associates are current with their learning plans.-Apply a high degree of engagement in all facets of Store Operation

Steubenville, Ohio

-Provide exceptional leadership, setting clear expectations and developing team accountability.- Execute customer focused strategies, policies and programs, increasing customer service ratings and developing consistent customer service skills across staff.- Implement recruiting strategies to attract, hire and on-board exceptional staff, leading to improvements in performance results.

Pittsburgh, Pa

- Managed business operations, overseeing employees and implementing strategic process improvements to increase revenue.- Oversaw payroll, receiving, front end processes, hiring, inventory control, expense management, loss prevention and facilities management.- Developed processes to ensure high level customer service, increasing credit applications, Internet sales and ShopYourWay rewards memberships.