Lead people, process and technology transformation efforts, enhancing client experiences, optimizing performance, and reducing the cost of service.

Leveraged industry expertise, and skillset to enhance Toyota's mobility finance skillsets within the areas of Technology, Data & Analytics, and Information Security.

Led a function of IT strategy, supporting growth, conducting future technology research and supporting the development of proof of concept pilots. Collaborated with IT and business leadership implementing a design thinking approach to establish customer-centric forward thinking technological strategic direction.

Managed continuous improvement projects within automotive financial services lines of business, supporting growth, leveraging six-sigma and Toyota Production System methodologies. Trained business leaders and subject matter experts in the methodologies of the Toyota Production System.

Led efforts within Retail Bank/Capital One 360 Customer Service/Sales Centers and Case Management (escalation) lines of business to innovate and improve performance/efficiencies. Engineered/re-engineered processes, enhanced systems/technologies, and delivered programs/projects that met/exceeded organizational objectives. Utilized DMAIC, Lean, Agile, Design Thinking, and Industrial Engineering methodologies.

Managed projects that changed under-performing Mortgage and Foreclosure lines of business and their systems/technologies to high performing groups. Initiatives also targeted internal and external lines of businesses ensuring regulatory guidelines were met. Used DMAIC and Lean methodologies.

Led process excellence initiatives as a specialist supporting Executive/Leadership strategy plan execution. Improved processes within online, payment processing, and Mortgage customer service lines of business.