Bishoy Jacob, Csm®

Bishoy Jacob, Csm® Email and Phone Number

Program Manager | Product Manager @ Parent
Egypt
Bishoy Jacob, Csm®'s Location
Egypt, Egypt
Bishoy Jacob, Csm®'s Contact Details

Bishoy Jacob, Csm® work email

Bishoy Jacob, Csm® personal email

Bishoy Jacob, Csm® phone numbers

About Bishoy Jacob, Csm®

Experienced Technical Program Manager with a successful track record in delivering medium to large projects/programs and business process improvements. Adept at leading multi-disciplinary teams through complex project requirements and providing seamless service. Strong communication skills with cross-functional and cross-geographic teams and stakeholders. Proficient in Agile project execution, resolving issues, managing risk, and tracking project status. Keen market observer, keeping the program roadmap in sync with market trends to assess new technologies/products. Hands-on experience in all phases of project life-cycle including roadmap planning, project delivery, customer support, team management, and pre-sale activities. Successfully managed software development, led and managed multiple teams, and delivered projects with high customer satisfaction. Skilled in orchestrating program roadmap execution and collaborating with cross-functional teams. Proven team leader and coach, managing 25+ team members and providing performance evaluation and mentoring. Adept at handling multiple projects and customers under pressure and delivering projects on-time, within budget and with high quality.

Bishoy Jacob, Csm®'s Current Company Details
Parent

Parent

View
Program Manager | Product Manager
Egypt
Website:
parent.eu
Employees:
253
Bishoy Jacob, Csm® Work Experience Details
  • Parent
    Program Manager | Product Manager
    Parent
    Egypt
    View
  • Parent
    Program Manager | Delivery Manager
    Parent Oct 2020 - Present
    Cairo, Egypt
    - Defined the program roadmap and vision in collaboration with stakeholders, ensuring alignment with market trends and customer needs to maximize ROI on developed SaaS projects and features.- Managed the full development lifecycle of a CRM childcare SaaS product, serving childcare and early learning centers across Europe, Canada, UAE, and other regions.- Led a cross-functional development team, driving innovation and excellence in delivering a high-performance SaaS platform to meet the unique needs of childcare centers.- Developed and implemented strategic product plans, including change management processes, ensuring seamless collaboration with customer success, sales, and marketing teams.- Monitored project progress, team performance, releases, and budgets to ensure the timely delivery of high-quality SaaS features and enhancements in line with the product roadmap.
    View
  • Link Development
    Program Manager
    Link Development Mar 2023 - Aug 2024
    Egypt
    - Managed and delivered complex, multi-country projects, ensuring seamless execution and alignment with customer expectations.- Led and developed a high-performing support unit, providing consistent, high-quality post-delivery support to clients across different regions.- Acted as a key liaison between clients and internal teams, focusing on fostering long-term customer relationships through continuous engagement and tailored solutions.- Collaborated closely with cross-functional teams to drive project success and exceed delivery milestones.- Played a pivotal role in customer retention by implementing strategic engagement plans that enhanced satisfaction and long-term partnerships.
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  • Itworx
    Project Manager / Scrum Master
    Itworx Sep 2018 - Oct 2020
    Egypt
    - Leading and coaching a highly-skilled different teams as project manager and Scrum Master, delivering and supporting multiple concurrent projects in North America (United Technology “UTC” and Reliance Comfort) and Europe, with different technologies such as Sitecore and SharePoint for internal and external marketing and non-marketing teams with highly and precise standards of delivery guidelines, in terms of quality, delivery time, and usability as a golden vendor for UTC.- In addition, handling project budgeting, and risk management is one of the key activities during project delivery.
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  • Link Development
    Software Project Manager
    Link Development Jan 2015 - Aug 2018
    Cairo
    - Managing and leading a highly skilled team who is responsible for supporting our valuable customers with all the solutions and support they require to enhance and ensure the stability of their applications.- Oversee all phases of multiple e-governments, systems integration, and business process management projects. Establish project goals, objectives, staffing, resources, and final products.- One of our main goals is to satisfy our customers with a high-end product with high quality in order to maintain the relationship and the trust with our customers, delivering a successful project on time with the required budget, in the meantime, keeping the good spirit among the team.
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  • Link Development
    Product Support Lead
    Link Development Sep 2011 - Dec 2014
    Gulf Team
    Leading a team supporting important Customers Projects (Internet - Intranet) at Gulf like (ADX - GulfAir - QCB)SharePoint 2007/2010Communicating with the Customers for any new request, resolving any issues faced by the Customers.
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  • Link Development
    Senior Solution Developer
    Link Development May 2009 - Sep 2011
    Design and develop for Web Project, for Companies, Governments, and Banks.Handle technical issues and challenges for the project and support the team members technically.Delivered many projects in Egypt and KSA for Companies, Banks, and government organizations using SharePoint, DOTNET Nuke, and ASP.NET.
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  • Link Development
    Solution Developer
    Link Development May 2007 - May 2009
    Develop Web Project, for Companies, Governments, and Banks.Handle technical issues and challenges for the project and support the team members technically.Delivered many project in Egypt and KSA for Companies, Banks, and Gov organizations using SharePoint, DOTNET Nuke, ASP.NET.
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  • Rbm Software Company
    Software Developer
    Rbm Software Company Dec 2006 - Apr 2007
    Developing ASP.NET web applications

Bishoy Jacob, Csm® Skills

Asp.net .net Jquery Microsoft Office Sharepoint Server Microsoft Sql Server C# Xml Sharepoint Web Services Ado.net Linq Sharepoint Designer Visual Studio Software Development Xslt Sql Wf Web Development Web Applications Tfs Css Html Requirements Analysis Portals Javascript Agile Methodologies Team Leadership Leadership Development Workflow Entity Framework Iis Asp.net Ajax Software Project Management Databases Oop Sharepoint Server Integration Ajax Database Design Uml Cascading Style Sheets Leadership Project Management Customer Support Customer Satisfaction Team Management Scrum Project Planning Scrum Master Risk Management Microsoft Products Management Sitecore User Stories Sprint Planning Rfp Business Application Delivery Application Management Services Agile And Waterfall Methodologies Project Management Software

Bishoy Jacob, Csm® Education Details

Frequently Asked Questions about Bishoy Jacob, Csm®

What company does Bishoy Jacob, Csm® work for?

Bishoy Jacob, Csm® works for Parent

What is Bishoy Jacob, Csm®'s role at the current company?

Bishoy Jacob, Csm®'s current role is Program Manager | Product Manager.

What is Bishoy Jacob, Csm®'s email address?

Bishoy Jacob, Csm®'s email address is bi****@****rent.eu

What is Bishoy Jacob, Csm®'s direct phone number?

Bishoy Jacob, Csm®'s direct phone number is +202276*****

What schools did Bishoy Jacob, Csm® attend?

Bishoy Jacob, Csm® attended Ain Shams University, Al Kobba School.

What are some of Bishoy Jacob, Csm®'s interests?

Bishoy Jacob, Csm® has interest in Photography, New Technology, Environment, Reading.

What skills is Bishoy Jacob, Csm® known for?

Bishoy Jacob, Csm® has skills like Asp.net, .net, Jquery, Microsoft Office Sharepoint Server, Microsoft Sql Server, C#, Xml, Sharepoint, Web Services, Ado.net, Linq, Sharepoint Designer.

Who are Bishoy Jacob, Csm®'s colleagues?

Bishoy Jacob, Csm®'s colleagues are Bassem Onsy, Omar Hagag, Amir Abdou, Christopher Nosa, Apiata Tapine, Badr Abed, Mostafa Medhat.

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