Dinesh Bisht Email & Phone Number

India

India

Chennai, Tamil Nadu, India

Spearheading complex Business Process Automation projects, ERP integration and re-engineer key processes for digitalization. Steering projects governance and ensuring projects KPIs and financial objectives are met. Implementing IT solutions and applications (RPA, Blue Prism, etc). Vendor selection and qualification. Process automation of various financial process like Order to Cash, Source to Pay, Cash Collection etc. Drive Reuse & Knowledge Management amongst similar projects and extensive use… Show more Spearheading complex Business Process Automation projects, ERP integration and re-engineer key processes for digitalization. Steering projects governance and ensuring projects KPIs and financial objectives are met. Implementing IT solutions and applications (RPA, Blue Prism, etc). Vendor selection and qualification. Process automation of various financial process like Order to Cash, Source to Pay, Cash Collection etc. Drive Reuse & Knowledge Management amongst similar projects and extensive use of collective intelligence. Empowering and inspiring team members to reach their full potential by providing clear direction, support, and mentorship. Site Head of Global Business Services- Chennai, India Show less

Global Delivery Centre, Chennai, India

Accountable for delivering Global Services Remote Portfolio across all the business lines i.e. Managed Services, Network Performance & Optimisation, Network Integration and Care/Software Services Support. Accountable for complete operations of Global NOCs for various customers. Lead a team of 1000+. Built a high performing delivery organisation. Tracked & managed Financial and Operational performance as per customer contractual SLAs & KPIs. Implemented ITIL/ITSM Framework. Program Management… Show more Accountable for delivering Global Services Remote Portfolio across all the business lines i.e. Managed Services, Network Performance & Optimisation, Network Integration and Care/Software Services Support. Accountable for complete operations of Global NOCs for various customers. Lead a team of 1000+. Built a high performing delivery organisation. Tracked & managed Financial and Operational performance as per customer contractual SLAs & KPIs. Implemented ITIL/ITSM Framework. Program Management through strict adherence with respect to Cost, Schedule, Scope and Quality. Governance & Relationship management with regional stakeholders and Customers. Ensured customer satisfaction through quality delivery.Lead Rest of Europe and LATAM deliveries initially. Show less

Gurgaon, India

Accountable for Tier1 Central service delivery as per agreed customer support contracts towards 9 regions from Global Service Centre- India. Responsible for troubleshooting & resolution of network issues related to Core, IP/Transmission, RAN and Charging Nodes. Maintained agreed KPIs and respective regional Performance Indicators. Ensured resources were dimensioned as per respective regional demand with right skills. Defined working level agreements ( WLAs) and ways of workings with each… Show more Accountable for Tier1 Central service delivery as per agreed customer support contracts towards 9 regions from Global Service Centre- India. Responsible for troubleshooting & resolution of network issues related to Core, IP/Transmission, RAN and Charging Nodes. Maintained agreed KPIs and respective regional Performance Indicators. Ensured resources were dimensioned as per respective regional demand with right skills. Defined working level agreements ( WLAs) and ways of workings with each region. Drove improvement programs across T1Cs. Built strong partnership with regional CS stakeholders through structured governance. Show less

Johannesburg, South Africa

Led customer Managed Services RFP at the pre-sales phase, had close engagement with global and local team resulting successful win. Led Transition and Transformation of the contract. Built on-shore & off-shore delivery model. Complete P&L responsible. C-Level customer engagement for governance and reporting.

Mexico City, Mexico

Accountable for Managed Services Contracts of North and Latin American customers. Responsible for Operational and Financial performance of all MS contracts. Established Ericsson's Processes and Tools. Responsible for providing cost estimation and resource dimensioning for MS sales opportunities. Driven continuous service improvement activities in all MS contracts. Implemented ITIL/ITSM Framework. Ensured operational readiness for new contracts. Built diverse, open and transparent leadership… Show more Accountable for Managed Services Contracts of North and Latin American customers. Responsible for Operational and Financial performance of all MS contracts. Established Ericsson's Processes and Tools. Responsible for providing cost estimation and resource dimensioning for MS sales opportunities. Driven continuous service improvement activities in all MS contracts. Implemented ITIL/ITSM Framework. Ensured operational readiness for new contracts. Built diverse, open and transparent leadership team. Successfully implemented CMMI Level 3 certification for the center. Show less

Gurgaon, India

Accountable for the financial and operational performance of a MS contract.Managed end to end MS contract maintaining profitability and customer satisfaction. Had interaction with CTO and other C level engagement during pre sales and contract execution. Accountable for the financial and operational performance of a MS contract. Established strong governance with internal and external customer as per MS blue print. Managed contract execution and escalated deviations with respect to scope and… Show more Accountable for the financial and operational performance of a MS contract.Managed end to end MS contract maintaining profitability and customer satisfaction. Had interaction with CTO and other C level engagement during pre sales and contract execution. Accountable for the financial and operational performance of a MS contract. Established strong governance with internal and external customer as per MS blue print. Managed contract execution and escalated deviations with respect to scope and volume. Identified potential add-on sales opportunities emerging from the execution of the contract . Show less

Gurgaon, India

Built BSS competence in the center. Delivered SI projects across globe. Managed large and complex service suits. Built and Led a team of 100+ engineers of System Integrators, Solution Architects and Customer Project Managers covering BSS domain. Delivered 100+ global SI projects out of that approx. 60% were delivered outside India. Played key role in add-on sales and lead generation. Built Knowledge Management and self-driven culture. Responsible for Global Competence Hub of SI node and Global… Show more Built BSS competence in the center. Delivered SI projects across globe. Managed large and complex service suits. Built and Led a team of 100+ engineers of System Integrators, Solution Architects and Customer Project Managers covering BSS domain. Delivered 100+ global SI projects out of that approx. 60% were delivered outside India. Played key role in add-on sales and lead generation. Built Knowledge Management and self-driven culture. Responsible for Global Competence Hub of SI node and Global 2nd level Customer Support. Show less

Gurgaon, India

Headed Back Office i.e. 2nd Level Support for all Managed Services customers of Global NOC India. Responsible for WLA fulfillment and compliance as per customer Managed services contracts.

Gurgaon, India

Responsible for Systems Integration of Charging Nodes in APAC and Global.General Management, Resource planning

Kolkata, West Bengal, India

Spearheaded the Operation & Maintenance of Ericsson's major customer's GSM network. Established a cost-efficient centralized Local NOC and managed field operations across seven states in North and East India, significantly reducing operational costs. Built and led a high-performing team of 350+ engineers, implementing streamlined processes and advanced tools that enhanced operational efficiency. Achieved and exceeded key operational and financial KPIs. Effectively managed and optimized… Show more Spearheaded the Operation & Maintenance of Ericsson's major customer's GSM network. Established a cost-efficient centralized Local NOC and managed field operations across seven states in North and East India, significantly reducing operational costs. Built and led a high-performing team of 350+ engineers, implementing streamlined processes and advanced tools that enhanced operational efficiency. Achieved and exceeded key operational and financial KPIs. Effectively managed and optimized relationships with infrastructure vendors and third-party providers, ensuring seamless service delivery and high standards of quality. Show less

Kolkata, West Bengal, India

Responsible for first line System Support and Consultation for 7 GSM circles/regions of one of the Ericsson major customer. , Ensured contracted turnaround time for Trouble Report and hardware services. Planned & implemented software packages and upgrades. Responsible for overall Customer Support Contract budgeting and financial reporting.

India

In the early stages of my career, I served in several roles including Pricing Manager for Customer Support, where I provided pricing for RFPs/Tenders across India, Sri Lanka, and Nepal, enhancing commercial management and financial performance. As a Customer Support Engineer, I managed first-line support and O&M for GSM networks, and as a Lead Software Test Engineer in Melbourne, I prepared and tested software correction patches. Additionally, I established a Field Support Office in Bangladesh,… Show more In the early stages of my career, I served in several roles including Pricing Manager for Customer Support, where I provided pricing for RFPs/Tenders across India, Sri Lanka, and Nepal, enhancing commercial management and financial performance. As a Customer Support Engineer, I managed first-line support and O&M for GSM networks, and as a Lead Software Test Engineer in Melbourne, I prepared and tested software correction patches. Additionally, I established a Field Support Office in Bangladesh, implementing support processes and managing a major customer's GSM network. Show less

New Delhi, India

Successfully delivered technical support to the Department of Telecommunication (DOT), Government of India, for C-DOT digital switches within the DOT telecom network. Established a 24x7 NOC, significantly enhancing network monitoring and support capabilities. Led installation, acceptance testing, and quality assurance for C-DOT’s small, medium, and large switches, ensuring high standards of performance. Provided comprehensive training to DOT personnel, fostering enhanced operational competence.… Show more Successfully delivered technical support to the Department of Telecommunication (DOT), Government of India, for C-DOT digital switches within the DOT telecom network. Established a 24x7 NOC, significantly enhancing network monitoring and support capabilities. Led installation, acceptance testing, and quality assurance for C-DOT’s small, medium, and large switches, ensuring high standards of performance. Provided comprehensive training to DOT personnel, fostering enhanced operational competence. Implemented the latest hardware and software upgrades, improving system reliability and functionality. Show less

Master Of Business Administration, Information Technology And Systems Management

Leadership Excellence Program

Associate'S Degree, Marketing/Marketing Management, General