Experienced in the Telecom industry, I have in-depth knowledge in both Inbound and Outbound operations, Sales, Customer service, Collections, Lead generation, and Content moderation. As a professional, I am responsible for achieving desired client KPIs while motivating my team to deliver exceptional results. I possess a rare blend of intuitive, analytical, and creative skills, making me a fast learner of complex business issues and challenges.My strategic agility has been demonstrated in my broad knowledge and articulation of the vision of possibilities for success. I am involved in all strategic discussions and meetings for process improvement and have successfully undertaken the Compliance project, managing over 10 compliance parameters with monetary impact.Monitoring and managing production performance is a key skill, and I have been successful in maintaining high levels of performance on various client and delivery level targets. I work harmoniously with different support departments like Training, Quality, Audit, HR, Recruitment, Technology, Transport, and Facilities to ensure smooth operations.In my role, I execute daily operational activities, including Performance Management, Rewards & Recognition, Coaching & Feedback. I also offer guidance to supervisors and SMEs while working with delivery excellence to ensure continuous improvement initiatives are implemented and closed at the team and process levels.In summary, I am an accomplished professional with a wealth of experience in the Telecom industry and possess diverse skills that enable me to provide exceptional leadership, mentorship, and guidance in driving operations and delivering quality results.