Expert Customer Experience - Data Analyst
Current• Data Collection and Analysis: Collect and analyze data from various digital platforms and Data warehouse, including DataMart, mobile apps, and other digital touchpoints.• Product Performance Measurement: Define and track key performance indicators (KPIs) to measure the success and effectiveness of digital products.• Customer Journey Mapping: Conduct Deep-dive analysis to understand the customer experience at each stage of the journey, uncovering drivers of customer satisfaction, loyalty, and churn.• Insights and Data Visualization: Present findings, reports, and recommendations to senior management and key stakeholders, providing data-driven visualization to support decision-making processes.