1) Assist first-time customers in opening bank accounts.2) To facilitate new customers and provide them with knowledge about other Islamic products.3) Timely submission of account opening form without any discrepancy.4) Insurance of KYC & AML regime complies with best practices.
5) Deepening existing low deposit accounts.
6) To reactivate/close dormant accounts in the branch.
7) Enhances and establishes relationships with existing and prospective customers.
8) Deal with customers' enquiries and ensure satisfactory resolution.
9) To follow the sales management process, tail management, attrition management & portfolio management.
10) Promote the highest level of customer service and responsiveness to the customer base of the branch.
11) Telephonic calls to existing & prospective customers to develop long-term relationships.
12) Balance priorities to meet sales & service targets of the branch.
13) Efficiently sell AMIM products.
14) Maintain Call reports & Pipeline report files on a daily & weekly basis.
15) Ensure that no sales & service-related complaints are received from the customers.
16) Ensure compliance with the relevant Shariah parameters, statutory requirements, laws, values, codes of conduct and policies.
17) Intelligently access the needs and problems of the existing customers and guide them in the best solution to their queries and concerns as per the Bank’s policy.

1) Filed paperwork, sorted and delivered mail, and maintained office organization.2) Drafted technical documents and internal memorandum.3) Answered the phone and performed clerical duties to assist the human resources department.4) Worked with the team to coordinate company events.5) Created and updated tracking spreadsheets using MS Excel.6) Maintained relationships with personnel using strong collaboration and teamwork skills.7) Developed strong written and verbal communication skills.8) Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.9) Completed human resource operational requirements by scheduling and assigning employees.10) File documentation in physical and digital records and ensure appropriate storage.11) Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date.12) Manage the processes around documents within the organization.13) Complete the data entry and ensure the checklist is fully aligned.14) Maintain the tracker and keep it up to date.

1) Devised questionnaires, surveys, and open forum discussions to generate real-time data collection from the target demographic.2) Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.3) Conducted consumer surveys and analyzed purchasing trends.4) Completed research, compiled data, and assisted in timely reporting.5) Created and evaluated target segmentation, email, and canvas elements to maximize marketing campaign coverage.6) Analyzed and consolidated data from different sources to generate campaign performance reports.7) Contributed to social media content to increase brand visibility and value and promote new products.8) Met with supervisor to determine project scope, outline deliverables or timelines, and create an action plan.9) Monitored marketing and sales trends to generate forecasts and measure the effectiveness of campaigns.10) Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.11) Tracked key metrics and developed spreadsheets and data models.12) Studied demographic data to determine optimal targets, competitor offerings, and tactics for persuasion.13) Informed supervisors and company leaders on markets and regional sales need to best meet customer needs and maximize revenue.14) Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.15) Identified appropriate marketing channels and target customers for campaigns.