Bismel Ali Email & Phone Number

United Arab Emirates

Dubai Mall - Dubai

Responsible for the management of Maximo, CAFM system in The Dubai Mall.Master data preparation and Uploading, Creation of Assets, Job Plans, Planned maintenance & regular Scheduling in Maximo.Monitoring and rescheduling of Planned Preventive Maintenance in Maximo.Leading the performance of the planning team and the help desk team in the Dubai Mall.Developed the existing Maximo software to its full potential and make use of it.Responsible for the client Performance Rating System, Operation Performance Management system and Operation Effectiveness Rating.Developed monthly, weekly and daily performance management reports to monitor and follow up and demonstrate achievement of agreed service levels.Analysis of the Process Measurements, Cost Measurements and Equipment Measurements.Analysis and monitoring of productivity, execution & backlog.Organise regular staff meeting and weekly operation meetings to highlight areas for improvement.Liaise with client management for resolving Maximo related issues on a timely manner.Review and approve the Monthly performance reports.Liaise with the client Maximo team for the development and updating of the various Maximo reports.

Master data preparation and Uploading, Creation of Equipment, Task Lists, Maintenance Plans & regular Scheduling.Successfully planned and created task list in maintenance planning with single cycle, strategy and multiple counter plan which resulted in optimal shutdowns & downtime.Successfully budgeted, scheduled, created and released orders for 90-95 millions every year.Creation of Measuring Point associate with Functional Location & Equipment to track condition monitoring.Involved in Internal Audit of wasl FM dept, preparing FM department for 3rd party PWC (Price water coppers) Audit & DQA Audits.Monitoring and Inspection of FM operations to ensure the Asset value are enhanced and entail higher customer satisfaction. Monitoring of FM service providers (Imdaad, BKGulf, Emcor, Emrill, Khansaheb, Operon, Idama, EMCO) on service delivery as per agreed scope of work.Evaluating H&S Audits of wasl Assets and Compliance Audit of FM Service providers.Carrying out Performance assessment of FM Service providers against the set SLAs and KPIs. Overall Risk assessment and risk mitigation to ensure the property is safe and statutory compliant.Evaluation and close monitoring of the periodic maintenance of all equipment’s/MEP assets according to PPM schedules submitted by the nominated Facilities Management Company.Testing the configuration and validations in Unit and Integration testing.Preparation of internal and external KPI’s and SLA’s for the department.Training, documentation and support activities on completion of SAP implementation.Post Go-Live end-user support.Customization activities for new business scenarios.Co-ordination to resolve solution manager tickets and also providing Online-call support.Creation of Functional Location with partner data & same synchronized with CRM ticket automatically picks assigned to information from master data of FL partners.

Providing Maximo end user training.Acts as liaison between Technical and all other departments.Tasked with meeting the technical support requirement for various Departments, by providing them with valuable assistance as and when required.Consolidate all department requirements and process necessary action schedules.Ensure material and labor resources are available to meet Maintenance schedules.Partially, responsible for technical support operations in high-volume 24x7 environmentReceiving and logging work generated from all sources (Operation controller, Equipment/Facility request, etc) in Maximo.Coordinating with Engineering Supervisor/ engineer in charge, assigning a unique identifier or resources to each work item.Tracking the work as it progresses through the engineering maintenance system Sigma.Maintaining data and records of all invoices, breakdown history, providing daily & monthly service schedule, recording of cases to issuing work ordersEquipments are categorised based on usage of work center & same defined as different cost center in hierarchy manner for cost capturing (such as Terminal 1, Terminal2, etc).Equipments repair cost & modification costs are charge back to respective user department as cost centre.Follows backlog reports & analysed the equipment reliability depends on repeated faults through Failure Code Analysis.Generate PPM Work order on Frequency basis (Weekly/Monthly/Yearly) for the equipments and updating in the Maximo system.Service Job plans are created & set to corresponding equipment as per Senior Quality Planner Confirmation / recommended catalogue.Every month end generates the labours man hours & adjustments.Analysed complete history of each & every equipments then filters out the equipment which is more repair expenses and it’s disposed as per manager approval with proper reports.

Master Of Business Administration (Mba), Shipping And Port Management

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Pre-Degree, Biology/Biological Sciences, General

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