Responsible for the management of Maximo, CAFM system in The Dubai Mall.Master data preparation and Uploading, Creation of Assets, Job Plans, Planned maintenance & regular Scheduling in Maximo.Monitoring and rescheduling of Planned Preventive Maintenance in Maximo.Leading the performance of the planning team and the help desk team in the Dubai Mall.Developed the existing Maximo software to its full potential and make use of it.Responsible for the client Performance Rating System, Operation Performance Management system and Operation Effectiveness Rating.Developed monthly, weekly and daily performance management reports to monitor and follow up and demonstrate achievement of agreed service levels.Analysis of the Process Measurements, Cost Measurements and Equipment Measurements.Analysis and monitoring of productivity, execution & backlog.Organise regular staff meeting and weekly operation meetings to highlight areas for improvement.Liaise with client management for resolving Maximo related issues on a timely manner.Review and approve the Monthly performance reports.Liaise with the client Maximo team for the development and updating of the various Maximo reports.

Master data preparation and Uploading, Creation of Equipment, Task Lists, Maintenance Plans & regular Scheduling.Successfully planned and created task list in maintenance planning with single cycle, strategy and multiple counter plan which resulted in optimal shutdowns & downtime.Successfully budgeted, scheduled, created and released orders for 90-95 millions every year.Creation of Measuring Point associate with Functional Location & Equipment to track condition monitoring.Involved in Internal Audit of wasl FM dept, preparing FM department for 3rd party PWC (Price water coppers) Audit & DQA Audits.Monitoring and Inspection of FM operations to ensure the Asset value are enhanced and entail higher customer satisfaction. Monitoring of FM service providers (Imdaad, BKGulf, Emcor, Emrill, Khansaheb, Operon, Idama, EMCO) on service delivery as per agreed scope of work.Evaluating H&S Audits of wasl Assets and Compliance Audit of FM Service providers.Carrying out Performance assessment of FM Service providers against the set SLAs and KPIs. Overall Risk assessment and risk mitigation to ensure the property is safe and statutory compliant.Evaluation and close monitoring of the periodic maintenance of all equipment’s/MEP assets according to PPM schedules submitted by the nominated Facilities Management Company.Testing the configuration and validations in Unit and Integration testing.Preparation of internal and external KPI’s and SLA’s for the department.Training, documentation and support activities on completion of SAP implementation.Post Go-Live end-user support.Customization activities for new business scenarios.Co-ordination to resolve solution manager tickets and also providing Online-call support.Creation of Functional Location with partner data & same synchronized with CRM ticket automatically picks assigned to information from master data of FL partners.

Providing Maximo end user training.Acts as liaison between Technical and all other departments.Tasked with meeting the technical support requirement for various Departments, by providing them with valuable assistance as and when required.Consolidate all department requirements and process necessary action schedules.Ensure material and labor resources are available to meet Maintenance schedules.Partially, responsible for technical support operations in high-volume 24x7 environmentReceiving and logging work generated from all sources (Operation controller, Equipment/Facility request, etc) in Maximo.Coordinating with Engineering Supervisor/ engineer in charge, assigning a unique identifier or resources to each work item.Tracking the work as it progresses through the engineering maintenance system Sigma.Maintaining data and records of all invoices, breakdown history, providing daily & monthly service schedule, recording of cases to issuing work ordersEquipments are categorised based on usage of work center & same defined as different cost center in hierarchy manner for cost capturing (such as Terminal 1, Terminal2, etc).Equipments repair cost & modification costs are charge back to respective user department as cost centre.Follows backlog reports & analysed the equipment reliability depends on repeated faults through Failure Code Analysis.Generate PPM Work order on Frequency basis (Weekly/Monthly/Yearly) for the equipments and updating in the Maximo system.Service Job plans are created & set to corresponding equipment as per Senior Quality Planner Confirmation / recommended catalogue.Every month end generates the labours man hours & adjustments.Analysed complete history of each & every equipments then filters out the equipment which is more repair expenses and it’s disposed as per manager approval with proper reports.