Bisola Adeyemi, Cfe, Aca Email & Phone Number

Lagos State, Nigeria

- Daily reconciliation of transactions routed through various payments platforms, meticulously identifying exceptions and subsequent investigation and escalation of exceptions.- Investigate chargebacks on Arbiter swiftly and efficiently, minimizing financialrisk and chargeback expenses by 80%.- Orchestrate daily settlement processes for merchants, guaranteeing timely transactions, thereby retaining all merchants.- Foster and maintain strong relationships with switching companies and card schemes, resolving settlement issues promptly.- Implement automated solutions using Microsoft Power Automate, simplifying 2 manual operations and boosting efficiency.- Produce comprehensive reconciliation and settlement reports on a weekly and monthly basis, providing vital insights and data for decision-making using Microsoft PowerBI.- Collaborate with software departments to propose optimization strategies across various products, enhancing overall performance of work processes.- Ensure adherence to policies, regulations, and SLA with processors, mitigating potential revenue losses and ensuring financial integrity and professionalism.

Lagos State, Nigeria

Lagos State, Nigeria

United States

Lagos State, Nigeria

- Solved chargebacks/disputed transactions (failed, error, decline, or twice debit, etc.) while working with the in-store staff at various locations across Nigeria.- Tracked and reviewed cash deposits, bank transfers, and POS transactions across 13 retail stores, leading to the implementation of store-based reconciliation that reduced discrepancies by 98%.- Queried store-to-store transactions data, analyzed total sales, and reconciled transactions daily.- Provided timely and accurate financial POS settlement reports on a daily (daily banking report), weekly and monthly basis, while prioritizing accurate figures.- Tracked and reviewed POS reconciliation and settlement reports for any discrepancy in settlement daily.- Monitored all banking activities to detect irregularities promptly.- Ensured that guidelines and policies around cash and card processes were effective and efficient, while working with the various support teams.- Answered customers' or clients’ questions regarding any chargebacks/disputed transactions, thereby improving customers’ satisfaction and retention.

Lagos, Nigeria

- Ensured the accuracy of all daily settlements data from payment partners using Python software, ensured value was transferred to the company’s account promptly, and quick resolution on settlement issues that may arise, thereby minimizing customer’s complaints by 80%.- Ensured daily/weekly/monthly reconciliation of all transactions and provided reconciliation reports, while consistently meeting deadlines.- Responsible for collecting over 5,000 offline repayment records of customers daily, matching and recording with bank statements.- Responsible for communicating with the bank to find customer information that did not match the bill, thereby reducing errors by over 90%.- Responsible for answering customers’ repayment questions and proposing optimization suggestions to the product department for systems and process upgrade.- Scheduled customers for refunds twice a week, guaranteeing customers’satisfaction of the refund policy.