As the Head Of Digital Marketing, I take immense pride in elevating brands to the next level of success. My expertise lies in setting up and optimizing clients' social media accounts, ensuring a robust online presence that captures the attention of their target audience. Running powerful paid campaigns across various platforms.I'm committed to delivering exceptional results and maximizing return on investment. Crafting captivating ad images is my forte, leaving a lasting impression on potential customers and strengthening brand recall. Leveraging my skillful SEO optimization techniques, I ensure that clients' websites rank high in search results, driving organic traffic and enhancing overall visibility. As a data-driven professional, I provide comprehensive client analytic reports, unveiling actionable insights to shape future strategies. With unwavering dedication, I unlock the true potential of marketing efforts, propelling businesses towards unparalleled success. Partner with me, and together, we'll witness your brand flourish like never before! Let's take your marketing endeavors to new heights.

Now more than ever you need a steady stream of qualified leadsBy making use of PPC advertising, Sales funnels and the right software implementations, I will increase not only the leads coming into your business, but also increase your conversion rate.More Leads + Higher Conversions = Growth

Direct, organize and co-ordinate the day-to-day work of the Service and Logistics Team to deliver the highest standard of internal and external customer service.

Initially recruited in the project management team for a Woolworths contract I achieved promotion into the role of Service Delivery Manager•Providing leadership and direction to the service delivery team, providing updated and timely communication of all operations for colleagues and customers•Coordinating updates for all project documentation, ensuring its accurate distribution to stakeholders•Managing a variety of documents and reports, including sign-off and approvals, invoices, site inspections, quotations and purchase orders•Liaising with service delivery teams including Dimension Data, Telkom and Appcentrix in order to coordinate services•Overseeing all services provided to customers across the country, including performances of subcontractors•Working in conjunction with Woolworths project teams for new stores, CCTV installations, store revamps, voice and data installations and small works projects •Providing telephonic technical assistance and monitoring the helpdesk to provide general support as requiredKey Achievements•Managing the installation of cabling for 28 stores across South Africa during 2014•Overseeing over 600 small works projects to completion across 10 regions with 6 main contractors•Coordinating the cabling for the 4th largest Woolworths store in South Africa with 218 data points•Successful in installing CCTV networks for the top 2 stores, Eastgate with 144 CCTV points, and Sandton with 147 CCTV points•Effective in reducing outstanding purchase orders from R1.4m to R300,000•Achieving the highest ever levels of customer satisfaction•Completing the cabling prior to the launch of 22 stores in under 6 months, while also completely recabling another 6 stores, completing 600 small works projects and 30 IP telephony system upgrades•Improving response times, reducing failed changes and increasing customer satisfaction levels

As Senior Team Leader my main responsibility is to act as project manager for all Woolworths National Projects on behalf of NES and NCS. Main Duties included: • Assisting with planning and quotation of new store installations• Coordinate resources on a national level • Liaise with contractors to coordinate and schedule installations• Liaise with the various Woolworths project teams for New Stores, CCTV installations, Store revamps, Voice and Data and Small Works• Updating project documentation and distributing to various stakeholders• Confirm quotation completion and purchase order requests• Provide telephonic technical assistance• Site Inspections and processing of documents• Document and Sign off Issue reports with resolution propositions.• Invoicing Co-OrdinationI also act as Service Delivery Manager in the absence of the SDM.Duties included:• Interfacing with service delivery teams such as Dimension Data, Telkom, Nebula and Appcentrix• Monitor helpdesk staff and provide assistance where necessary• Overall ownership of Service delivered to the assigned customer nationally • Provide leadership and direction to the Service Delivery teams • Monitor and manage service delivery performance of Subcontractor/third party • Ensure communications on day-to-day service operations are delivered to appropriate customer staff • Other Ad Hoc Duties as Required

To stay ahead in the marketing game you need to consider that more than 70% of local business searches are done on the internet. Increase your business' internet marketing footprint today by contacting me

Responsible for leading a team of 6 technicians and 4 help desk personnel within this provider of innovative business solutions using ICT•Providing solutions to a variety of escalated issues, liaising with network and server teams in order to collaborate and resolve issues•Responding to customer queries and complaints in a professional and courteous way, ensuring resolutions are provided in a timely manner•Providing the team with updates regarding monthly site improvements and challenges, while also monitoring call levels and ensuring SLAs are adhered to, liaising with technicians regarding calls as required•Ensuring comprehensive compliance with customer-specific processes to ensure all aspects of the SLA can be adhered to, assigning calls to technicians and escalating issues as required•Planning and scheduling resources for projects to ensure deadlines and objectives can be achieved, liaising with the project office regarding issues or challenges to be overcome•Monitoring the expenditure levels for projects, including time sheets for contractors, liaising with the finance team to oversee and approve costings•Receiving and logging calls for users within the Service-Now system, while also providing remote support using Windows remote desktop and Remote terminal•Conducting on-site installations, troubleshooting and repair of Windows systems, liaising with 3rd parties to coordinate additional repairs including for hardware, liaising with server and network teams to escalate calls as required

•Attending calls to complete on-site repairs for a number of hardware platforms including servers, routers, switches and routers, ensuring that all calls are completed within SLA allowances and schedules•Monitoring stock levels, placing orders for new stock as required to meet customer requirements•Leading a team of junior technicians, providing motivation and support to complete tasks effectivelyProjects include:•AGA ServiceNow – conversion of a purely desktop team to a full level 1-3 support desk•AGA SAP Training - deploying 144 computers to 3 training venues•Standard Bank Welkom branch outage – restoring services to 100% capacity within 32 hours•IT Team Manager during branch move – over 60 workstations and 50 printers online

Onsite repair of computer hardware