Co-Founder
Current1. Digital MarketingDevelop, implement, and manage digital marketing campaigns to promote products/services.Optimize content for social media platforms, search engines (SEO), and pay-per-click (PPC) ads.Analyze performance metrics and create detailed reports to measure the success of marketing efforts.Manage WhatsApp marketing campaigns, SMS Marketing including content creation, scheduling, and performance tracking.Research and implement new trends and strategies to enhance online visibility and engagement.2. Customer SupportRespond promptly to customer inquiries via email, Whatsapp chat, Website chat and social media.Resolve customer complaints effectively, ensuring high satisfaction and loyalty.Maintain a database of customer interactions, feedback, and service requests.Provide product or service information and guidance to customers.Collaborate with teams to improve customer support processes and reduce resolution time.3. Online SalesIdentify potential customers and generate leads through online platforms.Manage the online sales pipeline and ensure timely follow-ups with clients.Negotiate deals, close sales, and ensure accurate order processing.Monitor and optimize online sales strategies to achieve revenue targets.