Manage IT service Management, IT Operations, Team Handling, Troubleshooting of Desktop/Laptop, Office 365 admin level support, Knowledge about of AD, ID creation and modification, , managing the DHCP, patches update of WSUS server, managing the Domain controller is basis level, DL creation and manage, Guide user to access Zoom Meetings with schedule meeting/ MS Team Access with schedule meeting / Google-Meet / WebEx Access, Rack Designing concept to reduce branch network issues, Team managing in the Eastern and Northern Regions, IT assets management, IT service management (ITSM), Printer procurement management with the best facilities vendor, empanelled vendor coordination, Basic knowledge Websence(Web security software), managing the Macfee DLP endpoint, compliance / non compliance software checking as per company policies, checklist software checking in Laptop/Desktop users, Manage Microsoft 365 user accounts, handling for Join or leave a distribution group, Net-meting, Remote Access, LAN setup, TCP/IP, Basis level of FTP server creation and some knowledge about of backup and restore of TFTP server, Knowledge about of Win Server 2003, 2008 & 2012 R2, Knowledge about of Exchange Server 7 installation, MS Office version 3, 7,10, 13 and 16, Branch Rollout support, IT Infrastructure, IT Operation, Networking.

Manage IT service, Network Support, application support, IT infrastructure support at controlling branches, Branch Rollout, Incident Management etc.

IT support at Reliance Retail at West Bengal northern area for Network Support, application support, IT infrastructure support at Retail store, Retail Store Rollout, Incident Management etc.

Manage IT service, Network Support, application support, IT infrastructure support at controlling branches, Branch Rollout, Incident Management etc.

Network Monitoring, First level troubleshooting and L1 troubleshooting etc.