Biswaroop Banerjee Email & Phone Number

Kolkata, Wb, In

Kolkata, West Bengal, India

➢ Monitor and manage end-to-end delivery of programs and projects sponsored by one or more customer groups to scope, time and budget➢ Manage multiple teams to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders.➢ Enforce standard methodologies, processes and tools➢ Provide leadership and direction to project team members➢ Evaluate and identify potential redundant applications, infrastructure and tools➢ Initiate, build and sustain productive relationships➢ Serve as an escalation point for customer concerns if/when they arise➢ Identify, manage and resolve complex issues, preventing escalations, where possible➢ Identify appropriate resolution to achieve client satisfaction in a timely manner➢ Help develop account strategy and plan those best leverages firm resources and strategies to meetcustomer expectations➢ Leader and team player – sets example for project managers, business analysts and others to follow➢ Create an open, honest, accountable and collaborative team environment

Kolkata, West Bengal, India

➢ Research and recommend innovative IT solutions to improve efficiencies and reduce operational costs ➢ Maintain SOX narratives and artifacts ➢ Project manage new IT installations➢ Lead IT technical support team and IT helpdesk tickets➢ Maintain accurate departmental records, including hardware assets and software licenses➢ Ensure that software license terms are not breached➢ Delivering IT excellence, carry out all duties within the scope of the IT Mission, Vision and GuidingPrinciples to support and encourage practices to meet this end➢ IT Helpdesk tickets are monitored and closed within SLA➢ Day to day leadership of IT technical support team➢ Develop, document, and maintain installation / configuration documentation➢ Provide support for end users and applications. Investigate and troubleshoot issues➢ Introduce and integrate new technologies

Greater Chicago Area

Was working for Chicago Tribune with TCS. My profile was entailing the following responsibilities. Assisting with the business casePlanning and monitoringEliciting requirementsRequirements organizationTranslating and simplifying requirementsRequirements management and communicationRequirements analysis

Greater Chicago Area

Designing, coding and unit/integration testing usingPerficient methodologies, technology and toolsDebugging and troubleshooting code related issues/defectsProducing client deliverables such as detailed design documentation, unit test plans and well documented codeGaining an understanding of the unique business and technical requirements on each engagement to facilitate the most appropriate solution designPracticing strong configuration management and version controlRepresenting Perficient professionally in both client and team situationsInstilling confidence in Perficient's skills and ability to deliver

Querétaro Area, Mexico

• Determines requirements, designs, builds, tests, implements, maintains and enhances business systems. • Develops and implements comprehensive test plans to ensure that systems and programs are tested and debugged. • Determines proper installation parameters for software and hardware, for smooth integration, transition and efficiency. • Analyzes, detects, identifies and corrects technical problems and deficiencies. • Monitors and collects data on system performance. • Plans, develops and implements backup and recovery procedures. • Assists and trains customers.• Performs related duties as assigned.

Mumbai Area, India

Responsible for planning, processing and performing all jobs in an efficient manner with no assistance from the supervisorWorking closely with upper management.Design and develop programming systems making specific determinations about system performance.Responding promptly and professionally to bug reports.Review and repair legacy code.Expected to conduct system analysis and development, with limited support from professional staff, to keep our systems current with changing technologies.Analyze, design, coordinate and supervise the development of software systems to form a basis for the solution of information processing problems.Analyze system specifications and translate system requirements to task specifications for junior programmers.Responsible for analysis of current programs including performance, diagnosis and troubleshooting of problem programs, and designing solutions to problematic programming.Responsible for developing new programs and proofing the program to develop needed changes to assure production of a quality product.Responsible for development of new programs, analyzes current programs and processes, and making recommendations which yield a more cost effective product.Writes, edits, and debugs new computer programs for assigned projects, including necessary records and desired output.Tests new programs to ensure that logic and syntax are correct, and that program results are accurate; assists lower-level programmers with programming assignments.Document code consistently throughout the development process by listing a description of the program, special instructions, and any changes made in database tables on procedural, modular and database level.

Mumbai Area, India

Reviewing current systemsPresenting ideas for system improvements, including cost proposalsWorking closely with analysts, designers and staffProducing detailed specifications and writing the programme codesTesting the product in controlled, real situations before going livePreparation of training manuals for usersMaintaining the systems once they are up and running