Tim Yang Email & Phone Number

Carmel, Indiana, United States

Led the transformation of the platform's operation functions and optimized Pricing and Revenue Management capabilities. Led the team in the immediate term, focusing on refactoring pricing and payment infrastructure under SAP and connecting services to enable rapid response and flexible transaction management. Continuously improve the efficiency of the.

Ontario, Canada

Oversee, manage, and expedite IT product and or business projects from start to finish. Work with the stakeholders and third-party vendors to achieve key milestones on time and within the plans. Report to PMO and EVP. Proficient with Project Management software (MS MPP, JIRA) and managing data for all projects. Lead global, cross-functional, geographically.

Toronto, Canada

• Plan, lead, and deliver projects. Integrated statistical models and AI machine learning for information retrieval based on social media (customer text), demographic, and marketing information analysis.
• Led development of Advanced Information Retrieval System: Okapi Search Engine Hookup with GUI, which was funded by NSERC Individual Discovery Grant, (2019 - 2020)
• Collaborated with the interdisciplinary research group on information retrieval, big data, health, and medical informatics, knowledge management, text/web mining, natural language processing, computational linguistics.
• Prepare detailed functional requirement documentation such as diagrams, documents, gap analysis, and use cases, present and lead meetings

Mississauga, ON

• Headed up process innovation and supply chain management (SCM, WMS) projects. Supported business operations during the launch of new products (mobile handhelds, IT, home appliances, consumer electronic products).
• Designed and analyzed KPIs, providing IT solutions, including in-house developed system and outsourcing analysis reports.
• Used ERP, IFS, and BI systems to manage master plan (MP), AP1, AP2, PSI, DPM, CM, and RM processes, eliminating 48 hours of manual work per week (companywide).
• Transferred SCM and marketing data to customer demand insights.
• Collaborated with carriers and resellers, designing and implementing business solutions for Samsung Electronics Canada and business partners (carrier and reseller); solutions were focused on customer satisfaction.
• Store Level Information Management (SLIM) and Customer Segmentation, enhancing customer and retail management. o Increased sales by 8% for 1 of the largest Canadian mobile carriers during the new device launching.

Mississauga, Ontario, Canada

Ridgefield Park, NJ

• Organized internal and outsourcing development teams on planning and designing of information technology architectures, systems development methodologies, project and program management, strategic planning, and.
• Reinforced ERP system data reinforcement for new Samsung American wireless returning management system, as part of IT strategy and transformation engagement initiative; increased customer satisfaction from 91% to 96%.
• Led development and support team, maintaining internal work flow system. Collaborated with development and testing teams on unit testing and system integration testing, reducing approval time from 10 to 7 business.
• Samsung American Internal Employee Sales Project; led project team on designing, developing, and maintaining website and coordinated Human Resource, product management, sales, and business operation teams on several.
• TIM YANG timyang@yorku.ca PAGE THREEo Decreased processing time (drop-order till delivery) from 8 business days in first year to 5 business days, with +80% products processed in 3 business days.
• Plan / Order / Inventory Consensus System and Process Innovation Project (AP1, AP2, PM, BM, AM).o Led data analysts from product management, sales, logistics, and business operation teams and worked with MIS data.

Hamilton, ON

• Built professional software delivery ecommerce system and operation end of organization’s web sites. Designed, built, and implemented new web pages and sites (canada.com; nationalpost.com; financialpost.com.
• Integrated fully automatic processing by developing data transfer solution, supporting e-newspaper projects for National Post and Financial Post.
• Built and maintained careerclick.com (working.com), providing 24/7 technical support.
• Conceived automatic web claw solution to process newspaper classification advertisements, cutting manual data entry time 20%.
• Developed and supported canada.com Google Appliance Server; enabled full text searching and upgraded system from old text search function to Google Appliance Server, achieving average search time for 1M+ results within.

Master'S Degree, Information Technology - Business Intelligence & Data Analytics - Information Systems & Technology

The Master of Arts in Information Systems & Technology (MAIST)

Computer Science

Computer Science

Bachelor Of Business Administration (B.B.A.), Accounting And Business/Management

Business