Led the transformation of the platform's operation functions and optimized Pricing and Revenue Management capabilities. Led the team in the immediate term, focusing on refactoring pricing and payment infrastructure under SAP and connecting services to enable rapid response and flexible transaction management. Continuously improve the efficiency of the financial operations to customers beyond expectation excellence. Understanding that pricing is the critical medium to induce market mechanism, combined with buying formats and market buyer/seller segmentation, there are many levels of optimization opportunities we can capture to increase platform performances. Most importantly, to increase the buy and sell efficiency, so support our customers' success through the services Openlane delivered.

Oversee, manage, and expedite IT product and or business projects from start to finish. Work with the stakeholders and third-party vendors to achieve key milestones on time and within the plans. Report to PMO and EVP. Proficient with Project Management software (MS MPP, JIRA) and managing data for all projects. Lead global, cross-functional, geographically distributed teams to achieve desired outcomes. Identify, coordinate, communicate, schedule, and determine resources for each project. Identify and remove roadblocks and variances to the project plan, ensure projects are on track, and achieve stated objectives. Coordinate with team members to identify and manage resource constraints. Use Risk Management tools to minimize the impact of risk. Work with stakeholders to achieve key milestones on time and within the business plans. Proficient with Project Management software such as MPP, JIRA, etc., methodologies such as SCRUM, Agile, Waterfall, etc., and managing data for all projects in all phases

Plan, lead, and deliver projects. Integrated statistical models and AI machine learning for information retrieval based on social media (customer text), demographic, and marketing information analysis.• Led development of Advanced Information Retrieval System: Okapi Search Engine Hookup with GUI, which was funded by NSERC Individual Discovery Grant, (2019 - 2020)• Collaborated with the interdisciplinary research group on information retrieval, big data, health, and medical informatics, knowledge management, text/web mining, natural language processing, computational linguistics, and data sequencing• Prepare detailed functional requirement documentation such as diagrams, documents, gap analysis, and use cases, present and lead meetings

Headed up process innovation and supply chain management (SCM, WMS) projects. Supported business operations during the launch of new products (mobile handhelds, IT, home appliances, consumer electronic products), covering order, adjustment, procurement fulfillment, retail arrangement, logistics, and production. • Designed and analyzed KPIs, providing IT solutions, including in-house developed system and outsourcing analysis reports. • Used ERP, IFS, and BI systems to manage master plan (MP), AP1, AP2, PSI, DPM, CM, and RM processes, eliminating 48 hours of manual work per week (companywide).• Transferred SCM and marketing data to customer demand insights. • Collaborated with carriers and resellers, designing and implementing business solutions for Samsung Electronics Canada and business partners (carrier and reseller); solutions were focused on customer satisfaction across different levels. The Major projects included:• Store Level Information Management (SLIM) and Customer Segmentation, enhancing customer and retail management. o Increased sales by 8% for 1 of the largest Canadian mobile carriers during the new device launching (2017). o Cooperated with 1 of the largest Canadian retailers, gaining 3% in TV sales (December 2017).o Analyzed, manipulated, and implemented data models and report designs, enhancing prospect targeting (localized census, geographic, customer lifetime value data sets) and supporting marketing strategies for new product launches.• Performed SCM KPI improvement and logistic cost analysis, reducing logistic cost by 3.5% ($4.5M). • Online Marketing and Social Media Activities BI Solution; analyzed online marketing sales, shipping, inventory, customer service, and customer return data, increasing online monthly store sales by 10% in 2017.

Organized internal and outsourcing development teams on planning and designing of information technology architectures, systems development methodologies, project and program management, strategic planning, and financial analysis. Reported to Senior Director. • Reinforced ERP system data reinforcement for new Samsung American wireless returning management system, as part of IT strategy and transformation engagement initiative; increased customer satisfaction from 91% to 96% (2009 to 2011).• Led development and support team, maintaining internal work flow system. Collaborated with development and testing teams on unit testing and system integration testing, reducing approval time from 10 to 7 business days.Major projects included:• Samsung American Internal Employee Sales Project; led project team on designing, developing, and maintaining website and coordinated Human Resource, product management, sales, and business operation teams on several small projects.o Drove sales from $1.5M (first year; partial system generated with limited human operation) to $4.6M (2013; full system automatic processing).• TIM YANG timyang@yorku.ca PAGE THREEo Decreased processing time (drop-order till delivery) from 8 business days in first year to 5 business days, with +80% products processed in 3 business days.• Plan / Order / Inventory Consensus System and Process Innovation Project (AP1, AP2, PM, BM, AM).o Led data analysts from product management, sales, logistics, and business operation teams and worked with MIS data developers on building and maintaining daily operation report, supporting sales and forecast reporting.o Conceived solution that saved 36 labour hours per day; generated 2 fully system-processed data / reports per day, whereas prior to implementation, 12 analysts across 4 divisions manually generated 1 report per day.• Customer Relationship System Integration (transfer of internal CRM system data to Salesforce.com)

Built professional software delivery ecommerce system and operation end of organization’s web sites. Designed, built, and implemented new web pages and sites (canada.com; nationalpost.com; financialpost.com; communities.canada.com; working.com). Integrated sites with back-end applications, migrated legacy applications to web, and created tools used by organization for maintaining online content. • Integrated fully automatic processing by developing data transfer solution, supporting e-newspaper projects for National Post and Financial Post.• Built and maintained careerclick.com (working.com), providing 24/7 technical support.• Conceived automatic web claw solution to process newspaper classification advertisements, cutting manual data entry time 20%.• Developed and supported canada.com Google Appliance Server; enabled full text searching and upgraded system from old text search function to Google Appliance Server, achieving average search time for 1M+ results within 0.4 seconds.