Bita Valinejad Email & Phone Number

Toronto, Canada Area

Provide tier 3 support for critical production applications and systemsMonitor business batch processes across multiple applications and platforms. Investigate and troubleshoot incidents in a timely manner. Support database issues and resolutions involved in the configuration and installation of applications. Monitor various environments, service up-time and performance.Linux RHELWindows ServerJAMS Enterprise Job SchedulerSplunk EnterpriseNagios XIAdminister… Show more Provide tier 3 support for critical production applications and systemsMonitor business batch processes across multiple applications and platforms. Investigate and troubleshoot incidents in a timely manner. Support database issues and resolutions involved in the configuration and installation of applications. Monitor various environments, service up-time and performance.Linux RHELWindows ServerJAMS Enterprise Job SchedulerSplunk EnterpriseNagios XIAdminister Jira, Confluence, Fisheye24/7 rotating shift schedule and on callProcedure manuals and documentation Show less

Ericsson Voice/ Data online charging system application servers second level engineer, including EMM (Ericsson Multi Mediation Online/ File and event), SDP and Business Management products to handle following duties:  Maintaining Solaris and Linux application servers (scripting, log mining, daily health check, traffic monitoring ) Handling incidents and tasks in a different priorities  Trouble shooting charging and tariff plan issues (using Ericsson trace tools and wire… Show more Ericsson Voice/ Data online charging system application servers second level engineer, including EMM (Ericsson Multi Mediation Online/ File and event), SDP and Business Management products to handle following duties:  Maintaining Solaris and Linux application servers (scripting, log mining, daily health check, traffic monitoring ) Handling incidents and tasks in a different priorities  Trouble shooting charging and tariff plan issues (using Ericsson trace tools and wire shark) Defining new tariff plans and charging rules Attending to customer meetings to analyze business new requests as a business management technical engineer Show less

Mobinnet wireless modems on/ off line charging system application servers second level engineer, including Huawei CCBS, CCBM, Provision and mediation products to handle following duties:  Maintaining Linux application servers (scripting, log mining, daily health check, traffic monitoring ) Oracle 11g Database operating and tuning Preparing ad-hoc reports for management Handling incidents and tasks in a different priorities  Trouble shooting charging and tariff plan… Show more Mobinnet wireless modems on/ off line charging system application servers second level engineer, including Huawei CCBS, CCBM, Provision and mediation products to handle following duties:  Maintaining Linux application servers (scripting, log mining, daily health check, traffic monitoring ) Oracle 11g Database operating and tuning Preparing ad-hoc reports for management Handling incidents and tasks in a different priorities  Trouble shooting charging and tariff plan issues (using wire shark) Defining new tariff plans and charging rules Provisioning new users Applying new tariff switch time Attending to marketing meetings to analyze business new requests as a data analyst  Involving in hardware and software expansions Working with Huawei alarming tools (I2000, U2000) Show less

Huawei mobile VAS (Value Added Services) application servers second level engineer, including Huawei IVR (Interactive Voice Response) and Mediation (offline charging) products to handle following duties:  Maintaining Linux application servers (scripting, log mining, daily health check, traffic monitoring ) My SQL data base operating and tuning Handling incidents and tasks in a different priorities Trouble shooting IVR users issues (using Huawei core trace tools)… Show more Huawei mobile VAS (Value Added Services) application servers second level engineer, including Huawei IVR (Interactive Voice Response) and Mediation (offline charging) products to handle following duties:  Maintaining Linux application servers (scripting, log mining, daily health check, traffic monitoring ) My SQL data base operating and tuning Handling incidents and tasks in a different priorities Trouble shooting IVR users issues (using Huawei core trace tools)  Troubleshooting subscribers voice/ data usage issues based on the mediation DRs (Data Records) Call traffic monitoring Applying mediation new patches Modifying IVR Voices and patches and applying new requests Applying IVR Direct Top Up ATPs as a new project Applying IVR functionality ATPs in different regions ( Isfahan, Shiraz, Mashhad) as a new project Working with Huawei alarming tools (I2000, U2000) Show less

Acted as the company’s primary service contact point. Found and provided solutions due to various needs and customers. Present and trained groups and individuals various product/service usage. Helped customers with usage problems. Found and Reported bugs, issues and feature requests back to technical department. Including the following activities: Managing and training support crew Monitoring and handling SMS platform Monitoing links (MCI, Huawei, Taliya, Internet and… Show more Acted as the company’s primary service contact point. Found and provided solutions due to various needs and customers. Present and trained groups and individuals various product/service usage. Helped customers with usage problems. Found and Reported bugs, issues and feature requests back to technical department. Including the following activities: Managing and training support crew Monitoring and handling SMS platform Monitoing links (MCI, Huawei, Taliya, Internet and MPLS) Maintenance servers and links(MPLS, Internet) Work with monitoring tools (smokeping, cacti, MRTG)Support & Care SMS based products and services (web applications, mobile applications, Desktop Applications)Successful support and care of many of the company’s major and critical live platforms like “Tejarat Mobile Banking”, “Eghtesad Novin Mobile Banking”, “PayamSMS Portal”, “SMS Voting & Contest Platform” including the following activities: Server monitoring Log mining and archiving Database operating Bulk SMS operation Help desk Preparing ad-hoc reports for management Documentation: User Manual, Installation Guide  Help Desk Support Show less

Education record

Bachelor Of Science (Bs), Computer Science