Provides laptop, desktop and HP printer support for both commercial and residential clientsAlso assist project managers in the deployment of new computer hardware to enhance retail customer experience

Provided end users with a computer security evaluation and implementation to ensure a secure online experienceEnsured computer desktop productivity by providing break/fix solutions to immediate clients saving both time and money

Migrated over 60 users from Windows XP to Windows 7 using Microsoft System Center Configuration Manager saving both time and money.

Imaged, configured and deployed over 120 devices out into the field in support of the migration from windows XP to Windows 7.

Maintained, upgraded and configured both laptops and desktops to support customers in the field that saved time and over ten thousand dollarsConfigured and deployed over 300 computer mobile carts and devices at multiple Mercy hospitals to increase the efficiency at which both doctors and nurses care for their patientsUpgraded network infrastructure by upgrading cat 5 to cat 6 lines and assisted in the replacement of an Ethernet network switch resulting in faster data access to better serve hospital employees

Provided level 2 computer desktop support to include hardware and software installation, configuration, troubleshooting and maintenance that resulted in over ten thousand dollars in savings.Ensured computer desktop productivity by handling multiple simultaneous tasks and projects while maintaining a first-rate level of service qualitySaved the company time and money by delivering rapid solutions to new and existing computer issues

Provided consultation, training, and mediation for current and existing customers on Comcast cable television, data, and advanced video services Performed analysis of customer needs for a smooth transition to resolution, following appropriate escalation procedures when necessary Initiated meetings for user interviews, facilitation, and documentation of meeting minutes Member of the central region Floor Lead program which enhances the sales floor by addressing sales agents needs and proactively designing a roadmap for migration from the current to future environment

Several Positions Held Computer Network Support, 08/99-08/01349 Communication Squadron, Travis AFB, CaliforniaAs a Non-commissioned Officer my responsibility was to guide my subordinates in enhancing their computer skills to provide excellent customer serviceProvided support to over 150+ LAN end-users to include hardware and software installation, configuration and troubleshootingInstall and maintain network routers, switches, hubs, gateways, remote access servers and network-based applications such as monitoring.Computer Network / Help Desk Support, 08/97-08/99Air Force Technical Applications Center, Patrick Air Force Base, FloridaProvided support to over 700+ LAN users to include hardware and software installation, configuration, troubleshooting and maintenance that contributed toward Air Force Outstanding Unit AwardResearched and provided technical solutions to 1000+ customers for hardware/software requirements for the Logistics & Systems division at the Air Force Technical Applications CenterReconfigured over a dozen PC’s for unit-wide training room to accommodate in-house training Tracks and resolves network support requests entered into the Intranet-based support system from open to close and completes documentation through resolution. Records network response and follow up in the help-desk tracking tool