Ja Leesa Thomas Email & Phone Number

San Francisco, California, US

Conducts in-depth case evaluations in order to promote a safe and compliant onboarding process for potential merchants.Investigates incidents of fraud and creates long-term approaches to reduce fraud.

San Francisco, California, US

*Conducts daily periodic compliance audits in accordance with the DoorDashes policy. *Creating and submiting written documentation of all monitored contacts to their overall agent scorecard for relevance. *Identifying agents performance patterns in customer interactions across multiple data sources on a consistent basis.*Attends and participates in all.

San Francisco, California, US

During this six-month Train the Trainer Program, I have advanced my career while learning about training methods and leadership techniques while assisting in leading New Hire classes at DoorDash.I was selected for the Train the Trainer(TTT) Internship; in June, 2022:I facilitated and assisted large groups in a variety of business areas in the.

San Francisco, California, US

The Operating Playbook Program [OPP] is a blended, cohort-based program designed to develop the core skills required to succeed as a great operator at DoorDash, regardless of organization, title, or seniority. --I adopted a growth mentality and made a plan to achieve my ambitions with a focus on taking action.Improved my ability to hold two competing.

San Francisco, California, US

*Collaborated with leadership on internal trust and safety programs and Tax related projects.* Shaped employee training for all new recruits over a 12 month period and offered continuous advice, guidance, and mentorship on duties and best practices. *Communicated time-sensitive issues via email, phone, and chat; related to accounts payable concerns, driver.

Philadelphia, PA, US

* Worked with cross-functional teams to improve processes and to drive product quality.Performed multiple quality inspection/sort(s) in the Food industry.*Inspect and sort products/parts for defects as instructed per the work instructions provided by the customer quality engineer and/or the team leader.*Repackage & tag all certified product.*Recorded all.

Dallas, TX, US

*Regularly submitted final audit reports to supervisory staff after accurately completing thorough damage reports.*Examined completed tickets determining whether locates were performed accurately and in compliance with established standards.*Identified, documented and distributed audit observations and issued audit reports*Performed Quality Audit training.

San Diego, California, US

*Provided technical support and offered observations to call center teams and management.*Completed audit/monitoring duties in a timely manner as set by management.*Prepared reports using Microsoft Word and Excel and met with management to provide analyses, recommendations on monitoring activities and error trends.*Communicated with providers on a regular.

* Examined the internal banking security systems daily to gather data bank codes from multiple sources to report on a weekly, basis.* Followed protocols and regulations to do what is right for clients and the bank, while complying with all applicable laws and regulations* Was the primary point of contact for all emergency and non-emergency calls from.

San Diego, CA, US

*Reviewed agents' metrics for accuracy of compliance and did extra evaluations for agents who were not performing within the quality requirements.*Performed monthly internal audits and recommended remedial steps for unacceptable circumstances.*Evaluated and mentored the performance of agents, in regards to improving their overall performance. *Delegated to.

Bonn, NRW, DE

*Resolved product and service issues by identifying the source of the problem, selecting and communicating the best remedy, and expediting correction or modification.*Maintained the customers' financial accounts by processing customer adjustments related to Account Receivables, Address delays, or Lost Shipments.*Conducted periodic pre-shift meetings.