Bitopan Kumar Dev Sarma Email & Phone Number

Kolkata, West Bengal, India

Kolkata, West Bengal

Gurgaon, India

Responsible for overall operations of the business for the states of Rajasthan, Harayana & Uttarakhand

Guwahati Area, India

• DescriptionAs a founder of this organization, designed the strategy to enhance the revenue of the Banquet, Event Management and managed top line and bottom line figures. Developed relationship with vendors, caterers.
• Assisted internal business partners and IT personnel to define and refine business strategy and supporting operational processes
• Mapped business requirements and translating these requirements into functional specifications and detailed test plans.
• Ensured client/customer satisfaction through process implementation as well as coordinating with the client with an objective to maintain fruitful relationship and reach business goals

North East, North Bengal Based In Guwahati

DescriptionSynchronized with the offices such as NSIC, FINER, CII and FICCI to ensure business operations are as per protocol. Also reviewed the enlisted bankers to generate leads from them and evaluate further business opportunities

North East Based In Guwahati

• DescriptionManaged Sales, Marketing and Services of post-paid business of both the circles i.e. Assam and North East. Worked with the team to establish 1400 connections with ASEB in 2011 and 7300 with NHRM, Meghalaya.
• Led and managed organizational initiatives towards improvement in service delivery, process automation, cost management and FTE count reduction
• Supported the improvement of new business and retention of customers to achieve operational goals and key performance indicators by considering the profitability of the businessKey Achievements
• Increased the YOY growth by 115% through net adds, 3G and priority post- paid sub base
• Enhanced the Direct sales contribution from 12% to 53% in span of 2 years
• Showed a positive growth of 19% on the post- paid revenue which was higher than the circle revenue

• DescriptionManaged the Direct Agency Channel and developed a strong distributor channel with team size of 21(includes 2 Cluster Managers and team of branch managers and Assistant branch managers) and sales force of 178.
• Increased the revenue from INR 10Cr to INR 24Cr in span of 1 year by training the team and motivating them to acquire new clients
• Raised NER as one of the Best Distribution & Productive Channel with a team of 2 Cluster Managers, 178 SMs, 17 BMs, and ABMsStrategy
• Communicated regularly with potential clients to offer insurance deals based on their financial status, requirements and needs, including physical condition of individual, all in order to improve insurance coverage

Guwahati

• DescriptionWas appointed the first employee to setup the business in Assam market from scratch. Was in charge of all administrative and functional work and managed sales, operations, HR and set up the branch from base..
• Launched Guwahati first branch in 2002 and established its branch offices in Jorhat and Tinsukia in 2006
• Awarded as the best Branch Manager in the country for year 2004-2005
• Led the Guwahati branch in becoming the founder branch of the coveted 51 Club in India
• Managed service operations for rendering and achieving quality services; providing customer support by answering queries & resolving their issues, ensuring minimum TAT to maintain the top position in the country.

Kolkata Area, India

New Delhi Area, India

Pgdsm, Sales And Marketing

PGDSM

Bacelor Of Agriculture Science, Agricultural And Extension Education Services

B Tech Agri

10 + 2, Science, A

Trainings / Workshops Attended Competency based Interviewing Skill - 2 day special skill building training workshop. Training on.

10, Science, A