Bitty Lamba Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Execute business cases, and support in the strategic vision, budgets, and project initiation• Worked closely with business stakeholders at all levels to identify their needs and translated them into detailed requirements, wireframes, workflows, charts and use cases • Own the product life cycle, from discovery and definition to execution, launch & iteration• Identify and understand customers’ business goals, operating objectives, and requirements, and customize the… Show more • Execute business cases, and support in the strategic vision, budgets, and project initiation• Worked closely with business stakeholders at all levels to identify their needs and translated them into detailed requirements, wireframes, workflows, charts and use cases • Own the product life cycle, from discovery and definition to execution, launch & iteration• Identify and understand customers’ business goals, operating objectives, and requirements, and customize the products• Organized user training to ensure solution meets the requirements and did result in business satisfaction • Created and built relationship channels with Business Units & Vendors• Prepare and perform fit/gap analyses• Lead customer-facing demonstrations, proof of concepts, submit RFP and technical solution design and responses with the help of the technical team.• Scope and translate defined requirements, proposed solutions, and value propositions into proposals/Statements of Work (SOW).• Enhance Customer Experience (CX) to channelize constructive feedback from customers, Sales and support teams• Create dashboards for Internal teams for analysis• Conduct focus group discussions and build on the ideas and recommendations of the teams to enhance the Product and User Journey (UX).• Resource and Cost Management for all products. • Conducting project presentations, trainings, daily huddles, project board, steering committee meetings. Show less

Dubai, United Arab Emirates

Dubai, United Arab Emirates

United Arab Emirates

Peterborough, United Kingdom

• Assist teams to define, build and automate redundant processes using Agile Methodology and facilitating Sprint Planning and Team standups.• Delivered project progress and management of multiple projects simultaneously• Streamline existing processes with Strong documentation and oversee multiple streams of work and drive an open and positive inter-dependent relationship between R&D, Support Teams and project stakeholders.• Managed the Offshore teams and defined Support… Show more • Assist teams to define, build and automate redundant processes using Agile Methodology and facilitating Sprint Planning and Team standups.• Delivered project progress and management of multiple projects simultaneously• Streamline existing processes with Strong documentation and oversee multiple streams of work and drive an open and positive inter-dependent relationship between R&D, Support Teams and project stakeholders.• Managed the Offshore teams and defined Support structures• Translated technical specifications into detailed product requirements and vice versa.• Collaborated with teams for detection/ resolution of performance issues, troubleshooting and analytical analysis.• Analyse logs to identify the issues seen on various staging and production environments• Problem Solving, troubleshooting and Analytical analysis on day-to-day basis. Show less

Pune

• Worked as Application support DBA• Handled IIS services and SQL DBA tasks - Installation, Managing, Maintaining and Configuring Microsoft SQL Server 2008,2012, Cluster Management, Alert Management• Capacity planning for database servers to ensure optimal disk space utilization. Performance Monitoring, Backups, Disaster Recovery strategies and end user support.• Implement and optimized SQL queries, stored procedures, views and cursors to replace time consuming processes.

Pune

• Installation, Configuration, Database Management, User Management, Troubleshooting, maintenance plans, Linked servers, Database mail, Replication, Log Shipping, Database mirroring, Backup & Recovery Plans, Maintenance Plans.• Technical documentation and process enhancements• Hands on experience in Backup and Restore policies, Backup Tools, Monitoring tools (Cacti and Nagios)