• Expertise in troubleshooting and researching technical issues within client CRM instances, overseeing the management of open incidents.• Proficient in managing the delivery of CRM configuration, integration code, and data migration for Microsoft Dynamics CRM-based projects.• Accomplished in upgrading multiple business applications to seamlessly integrate with the latest version of Microsoft Dynamics.• Responsible for the creation and enhancement of plugins, workflows, and other client and server-side customizations.• Specialized in customizing forms and views for the incorporation of new modules into existing CRM systems.• Extensive experience in mentoring junior team members, providing guidance and support in Dynamics 365 Sales.• Demonstrated success in working as a technical consultant, leveraging expertise in Dynamics 365 Sales to deliver effective solutions and drive business growth.

• Web Application Developer with expertise in ASP.NET and C#, utilizing Agile/SCRUM methodology.• Proficient in implementing UI requirements using ASP.NET, JS/jQuery, HTML, and CSS.• Successfully designed and developed a SAAS application utilizing MS SAAS Fulfillment APIs, enabling Microsoft partners to sell their applications in AppSource and Azure Marketplace.• Experienced in Bot Framework, implementing recognizable commands in Microsoft Teams.• Skilled in building and enhancing Outlook add-ins web applications, seamlessly consuming Microsoft Graph API and Office JavaScript API.• Contributed to the development of MS Word add-ins, facilitating the manipulation of current word documents.• Mentorship experience, guiding interns in both internship programs and real projects.• Conducted technical interviews for job applicants during periods of vacancies.