Bj Nelson Email and Phone Number

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Demandware was acquired by Salesforce in July 2016. Now known as Salesforce Commerce Cloud, we are the industry-leading provider of enterprise cloud commerce solutions, enabling the world’s premier retail brands to move faster and grow faster in the changing face of retail. Our enterprise cloud platform minimizes the cost and complexities of running global, omni-channel commerce operations, and empowers retailers to respond with speed and agility to new market opportunities and continually evolving consumer expectations.

The world of sales and marketing has changed, and now consumers have the power. This means that if small-sized businesses want to grow and prosper, they need to deliver the best experience to their customers wherever their brand reaches. With so many platforms, it can be hard for companies to keep track of conversations and respond appropriately. If Customer Service and Sales teams are to stay productive and take advantage of new opportunities, they need to streamline their activities. At Oracle, we understand the need this growing need and bring enterprise level software applications to small business. I help Service, Marketing, Sales, Operations and IT executives transform their businesses by delivering the best experience to their customers.I'd welcome the opportunity and share some modern best practices, trends and the challenges many companies are now facing within CX. How to stay ahead and adapt to the consumer has never presented a challenge like it does today. Its all about consumer engagements and interactions - then how to use them.

To thrive in today's customer empowered environment, brands need to deliver the best customer experiences when, where, and how customer want it. Oracle RightNow CX Cloud Service combines Web, Social, and Contact Center experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort. RightNow's service enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom fro mission critical customer experience delivery. - Engage Customers: Be consistent across all channels- Empower Experiences: Connect the people and the knowledge - Lean Insights: Understand true customer value- Leverage Cloud: Deliver secure, reliable, and adaptive experiencesOracle RightNow now offers an exciting new feature --> a Co-Browse solution enabling active collaboration to address queries and issues proactively in the most efficient and helpful way possible while increase service quality and agent productivity.

As a Business Development Consultant with Oracle, I am responsible prospecting and gaining intel for current and possible clients. I analyze customer needs in terms of current business obstacles, identify projects and scope the best potential Oracle solution(s) to solve the customer’s needs. I have two main focuses: Building a sales pipeline and finding long term solutions to business pains within mid-size organizations. I specialize in Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications.

Account Representative for companies throughought the Metro Area. Aerotek provides contract, contract-to-hire, and direct hire placements at all levels within an organization. I am responsible for developing and maintaining relationships with customers to better supply them with the talent they need.My Division within Aerotek specializes in recruiting and placing the following skill sets:*Corporate Services (Clerical/Data Entry)*Contact & Processing Centers (Call Center, Inbound/Outbound Sales, Customer Service)*Accounting & FinanceFeel free to contact me with any questions at (952)814-2863

Worked as an independent agent, 100% commissioned, much like a broker, for all major telecom providers. Cold called and networked for business, but used more of a consultative sales approach - identifying the customer needs based on usage, cost, and several other factors.

• Responsible for developing and growing a territory north of the metro.• Cold called 50 small and medium sized business daily and ran 10 weekly comprehensive sales presentations• Provided leadership and training to new hires on sales models, strategies, prospecting, and overcoming objections. • Managed and developed a team of 5, achieved daily and monthly goals