Brian King Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

• May 2015 – Current, Desktop Support Analyst, Duff & Phelps, LondonPart of a small desktop team providing first and second line technology support for more than 12 offices across the UK and Europe.Key responsibilities.
• Using ITSM call logging system daily
• Checking user accounts in Active Directory
• Setting up and reconfiguring Cisco phones via Cisco Call Manager software
• Carrying out office and company migrations
• Managing Microsoft exchange for users' email and group accounts

Canary Wharf, London

• November 2014 – March 2015: Windows 7 Deployment Engineer, Barclays Bank, LondonPart of a small team responsible for completing remote upgrades on all Barclays Bank branches' PCs nationwide.Key responsibilities included:
• Running reports on server health and uploading them to main deployment schedule
• Looking after deployment spreadsheets, using Excel formulas to generate reports for distribution among deployment team
• Identifying PCs requiring upgrade, booking them into an execution schedule for evening rebuild
• Building PCs remotely, running a completion report for effective handover post-shift
• Helping with the service desk with difficult enquiries related to upgraded PCs that had open incidents using Service Now

Fleet Street, London

• April 2014 – September 2014: Global Windows 7 Deployment Engineer, Freshfields Bruckhaus DeringerPart of a large team involved in the Windows 7 upgrade project, spending April to July in the London working in the.
• Transferring client data between PCs using SCCM 2012
• Building desktop computers on a large scale for deployments
• Managing clients’ accounts in Active Directory

Wembley, London

• July 2013 – February 2014: Windows 7 Lead Deployment Engineer, The Football Association, LondonSolely in charge of the Windows 7 upgrade project, involving upgrading all of Wembley Stadium's 600+ PCs from Windows XP to.
• Completing Windows 7 upgrade of workstations
• Replacing legacy hardware with new kit
• Post-migration desk support to ensure users were able to carry out their tasks effectively
• PXE imaging new desktops and laptops
• Application configuration and profile testing post-migration

Marylebone, London

• March 2012 – March 2013: Windows 7 Engineer, BNP Paribas, LondonWorked within a team on a large migration project, upgrading the banks user base of 5000+ from Windows XP to Windows 7.Key responsibilities included:
• Completing Windows 7 upgrade of workstations
• Replacing legacy hardware with new Windows 7 kits at users' desks, ensuring to cable and reconfigure their screens as per their existing set-up
• Working closely with business managers to ensure extra diligence is taken while working on trade floors and business critical areas
• Providing post-migration desk support to ensure users were able to carry out their tasks effectively
• Managing team stock levels by accessing hardware requirements against weekly deployment schedules and ordering required kits from stores