Bjarne Lindow Email & Phone Number

Albertslund, Capital Region, Denmark

Taastrup, Capital Region, Denmark

- Helped implementing saltstack- Started the migration from Nagios to Zabbix- installed and configured a ZFS HA-cluster

Copenhagen Area, Capital Region, Denmark

- Maintenance and monitoring of infrastructure between 20+ offices, with 1500+ users, and data centers around the globe- Optimization, maintenance and monitoring of Ceph storage cluster- Maintenance and monitoring of private cloud based on KVM and Opennebula- Maintenance and monitoring of Debian and Ubuntu based virtual machines- Maintenance and monitoring of local IT-services like DHCP and DNS- Maintenance and monitoring of backup- Been part of implementing automation based on Ansible

Copenhagen Area, Capital Region, Denmark

- Created and set up new Red Hat and Ubuntu servers.- Installed and Configured HAproxy clusters and moved the existing products behind them.- Installed and configured network equipment.- Installed, configured and maintained Supermicro and Dell servers and blades.- Monitored, secured and optimized both internal and external facing products.- Troubleshooted and resolved performance and other problems in the infrastructure.- Troubleshooted and resolved performance and other problems in the LAMP stack.- Helped the internal IT department with their Linux and Microsoft systems.- Maintained and optimized the virtual environment based on VMware vSphere.- Maintained Linux iSCSI targets and Dell Equalogic SANs.- Maintained Linux iptables firewalls- Identified, located and cleaned up old unused systems.- Documented the physical and virtual infrastructure.- Created scripts to monitor the applications and make the recurring tasks easier to do

- Created and set up new Red Hat and Ubuntu servers- Installed and configured network equipment- Installed, configured and maintained Supermicro and Dell servers and blades- Monitored, secured and optimized both internal and external facing products- Troubleshooted and resolved performance and other problems in the infrastructure.- Troubleshooted and resolved performance and other problems in the LAMP stack- Helped internal IT with their Linux and Microsoft systems- Maintained Linux iptables firewalls

- Main responsible for installing, configuring, and supporting the on-premise solutions, based on a LAMP stack running on Red Hat Enterprise Linux- Pre- and after sales assistance to prospects and customers in collaboration with the Sales Division- Technical support through telephone calls, emails, web-based requests and on-site- Assisting customers with the initial technical setup to ensure customer satisfaction from a usage perspective- Tracking and managing support/feature requests to ensure that service level standards was met and exceeded- Documenting solutions, create and maintain internal wiki articles

Copenhagen Area, Capital Region, Denmark

- Pre- and after sales assistance to prospects and customers in collaboration with the Sales Division- Technical support through telephone calls, emails, web-based requests and on-site- Assisting customers with the initial technical setup to ensure customer satisfaction from a usage perspective- Tracking and managing support/feature requests to ensure that service level standards was met and exceeded- Perform technical demos focusing on the usability and value of the solutions.- Creating and maintaining demo environments used for demo sessions as well as for testing and troubleshooting- Documenting solutions, create and maintain internal wiki articles- Build and maintain the internal test environment; build around Microsoft Active Directory, WSUS and SCCM 2007/2012 running in a VMware vSphere infrastructure

Copenhagen Area, Denmark

Worked with networking, VMware vSphere, Microsoft and linux servers and helped end-users on Red Hat and Windows clients

2nd Line Support: - Technical telephone/email support. - Resolving technical questions/issues regarding products for our outsourced support (Service Provider). - Creating repair cases and insurance repairs. Warranty department: - Answering technical questions. - Testing equipment for defects regarding warranty cases. - Sorting out customer software issues not covered by warranty. - Handling complaints regarding warranty cases. - Face to face contact with customers needing warranty repair or complaining about warranty issues.

- Responsible for delivering, service and warranty claims.- Initial configuration and installation of the customers newly bought computers- Service customers computers when they had software or hardware problems