Jaylen B Email & Phone Number

West Lafayette, In, Us

Use software tools to create and update tickets for each client call and email received. Works with VPNs, Authentications, Password Resets, Investigate Diagnostics, Active Directory, Command Terminal, Microsoft Operation Systems, and MacOS. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Merrillville, Indiana, United States

Over the summer and towards Christmas break, I mentor at the local community center. I like to give guidance to youths that do not have much knowledge about school, scholarships, or other programs that are not advertised. I make sure the students feel safe and comfortable talking about their goals and aspirations. Once I learn their goals, we strive to achieve them.

Indiana, United States

Graphic design items such as, but not limited to wireframes, t-shirts, logos, flyers, banners, and social media posts. Screen printing shirts, cleaning and maintaining work area, file management, assisting clients, and helping with events. Flexibility and demonstrate proficiency with Adobe Creative Cloud (Photoshop, InDesign, & Illustrator)

Lake County, Indiana, United States

Develop a deep understanding of our technology products and Medicare offerings to provide accurate information to customers.Stay updated on industry trends, technological advancements, and changes in Medicare policies.Identify and resolve customer issues promptly, ensuring a positive customer experience.Collaborate with cross-functional teams to address complex problems and escalate issues when necessary.Communicate clearly and professionally with customers through various channels, including phone, email, and live chat.Provide educational materials and explanations regarding technology features and Medicare options.

Bootcamp, Information Technology

Associate'S Degree, Cyber/Computer Forensics And Counterterrorism

Kinesiology, Pre-Chiropractic Studies