Brittany Blackburn Email & Phone Number

United States

Lakewood, Colorado, United States

• Oversees and manages a team of 5-8 healthcare providers by providing leadership, guidance, and support to optimize team performance and maximize team productivity and morale• Cultivates trusting relationships with clients monthly; Fortifies engagement between patients and providers• Leads appointment scheduling and updates calendars to minimize instances of overbooking and ensure patient flow• Enhances operational efficiency and patient care by fostering collaborative relationships with the executive team and healthcare providers as aligned with strategic goals • Orchestrates scheduling, generates reports, facilitates inter-departmental communications, and coordinates meetings to ensure effective collaboration across the organization

Plymouth, Minnesota, United States

• Consolidated data from providers, cleaned timekeeping records, and managed the billing process for all patient services, to ensure accuracy and timely submission to third-party payers• Overhauled operational procedures and developed standard operating procedures for reception and administrative staff to enhance efficiency and consistency in daily workflows• Responded to inquiries from patients, colleagues, and providers; Resolved issues promptly and escalated matters as necessary to ensure client satisfaction and maintain operational integrity • Generated engaging content, scheduled publication, and interacted with social media followers to deepen client relationships; Spearheaded marketing campaigns to effectively promote brand awareness and drive customer loyalty • Addressed inquiries from potential clients by providing information and assistance to fuel business growth

Minneapolis, Minnesota, United States

• Managed all operational requirements as the primary administrator to support team operations and provide bilingual assistance to patients; Delivered interpretive and translation services to enhance accessibility of healthcare services• Revamped the inventory ordering process to streamline fulfillment to maintain quality and optimize operational efficiency• Maintained patient records in compliance with HIPAA to ensure the confidentiality and integrity of sensitive information• Compiled and organized patient records to facilitate efficient service delivery and patient care; Prioritized multiple tasks and consistently delivered reliable and high-quality service to meet deadlines and exceed stakeholder expectations• Successfully balanced routine administrative tasks with special projects to support providers and clients; Identified opportunities for continuous improvement to improve patient outcomes

St. Louis Park, Mn

• Oversaw and managed all facets of operations, sales, and HR functions to ensure coordination and optimization of resources and execution of operational activities; Reviewed contracts and negotiated performance terms including quality standards, pricing agreements, and logistics • Provided strategic recommendations to the President regarding operational, HR, accounting, and finance matters• Cultivated relationships with clients, vendors, colleagues, and leadership to collaboratively drive business success • Analyzed and entered data to identify key trends for operational enhancement and inform continuous improvement initiatives

St. Louis Park, Mn

Saratov Region, Russian Federation

Taught English to Russian children ages 8-16 and adults, Introduced incoming international students to the city of Saratov and helped with their transition to life living abroad, Organized English movie night for Russian speakers.

Greater Milwaukee Area

Provided an American perspective to transitioning immigrants, Helped with events centered around clients, Prepared food for group therapy, Maintained a clean and organized work place, Educated transitioning Russian immigrants on cultural differences.

Bachelor'S Degree, Russian Language And Literature

Activities and Societies: Russian Club PresidentWas Russian Club President for two years. Our organization held seminars, fundraisers.

Bachelor'S Degree, Russian Language And Literature

Lived and studied in Saratov Russia from the summer of 2015 to January 2016.