William Boehm

William Boehm Email and Phone Number

IT Support Desk, Tier 2-3 | Jira Admin | Mygrant Glass Company @ Mygrant Glass Company
William Boehm's Location
Los Angeles, California, United States, United States
William Boehm's Contact Details

William Boehm personal email

William Boehm phone numbers

About William Boehm

Specializing in lead IT support, Jira administration, system administration, endpoint management, SaaS integrations, workflow optimization, systems automation, white-glove supportSoftware proficiency including Office 365, Google Workspace, Adobe CC, Intune, Jamf, ServiceNow, Jira, Azure AD, Exchange

William Boehm's Current Company Details
Mygrant Glass Company

Mygrant Glass Company

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IT Support Desk, Tier 2-3 | Jira Admin | Mygrant Glass Company
William Boehm Work Experience Details
  • Mygrant Glass Company
    It Support Desk Technician, Jira Admin
    Mygrant Glass Company Nov 2022 - Present
    Hayward, Ca, Us
    • Escalation point and liaison for development team and infrastructure• Leading Jira administration, automation, scripting, policies, and best practices• Managing and maintaining systems, infrastructure, workflows, and tier 3 support• Own and create documentation, tutorials, and custom training resources
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  • Forge
    Devops Analyst
    Forge May 2022 - Oct 2022
    San Francisco, California, Us
    • Leading company-wide migration of Intune endpoints and compliance adherence• PowerShell and macOS terminal scripting to improve system automation• Analyzing and optimizing systems to create efficiencies, standards, and procedures• Creating documentation and resources for the internal IT team and users
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  • Netflix
    N-Tech Operations Support Specialist
    Netflix Aug 2021 - Jan 2022
    Los Gatos, Ca, Us
    • Executive-level support, lead point of escalation, and VIP liaison• Project management and support documentation for internal and external users• Managing user and group accounts, permissions, and SSO/SAML• Providing best practices and technical guidance for applications and data security
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  • United Talent Agency
    Help Desk Analyst Tier 2
    United Talent Agency Mar 2021 - Aug 2021
    Beverly Hills, Ca, Us
    • Onboarding and account creation of employees and acquisitions• Train, coach, and mentor tier 1 and new tier 2 service desk technicians• Admin for managing escalations while providing white-glove support• Create knowledge-based articles for problem resolution
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  • Creative Artists Agency
    Service Desk Specialist
    Creative Artists Agency Dec 2019 - Mar 2021
    Los Angeles, Ca, Us
    • Asset manager for imaging, inventory, and equipment procurement• Provide high-end support, customer service, and executive-level support• Onboarding, SSO setup, and troubleshooting for identity management• Managing SLAs and documentation for all incidents and requests via ServiceNow
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  • Rps 205
    It Help Desk Specialist
    Rps 205 2016 - 2019
    Rockford, Il, Us
    • Onboarding and setup of new tech, phones, and laptops for district hires• Large-scale ransomware, recovery, and mitigation project to enhance security• Tickets, imaging, and managing computers with SCSM/SCCM• Troubleshooting, installation, and maintenance of desktop hardware and software
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  • T-Mobile
    Technical Support, Sales Associate
    T-Mobile 2008 - 2016
    Bellevue, Wa, Us
    • Technical and IT support for all technology and devices• Strong analytical skills, task prioritization, and problem resolution• Proficient in a range of computer systems, tools, and devices• Customer support for tech, account, and billing-related issues
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William Boehm Skills

Photography Film Photos Portraits Weddings Studio Photography Photoshop Sales Microsoft Office Adobe Creative Suite Social Media Video Editing Digital Photography Image Editing Event Photography Lightroom Wedding Photography Videography Multimedia Windows Art Mobile Devices Video Production Commercial Photography Portrait Photography Image Manipulation Adobe Photoshop Troubleshooting Computer Hardware Troubleshooting Network Troubleshooting Remote Desktop Remote Troubleshooting Remote User Support Remote Access Active Directory Office 365 Microsoft Excel Microsoft Powerpoint Microsoft Word Microsoft Outlook Microsoft Exchange System Center Configuration Manager Google Chrome Chrome Os Windows 7 Windows 10 Customer Service Information Technology

Frequently Asked Questions about William Boehm

What company does William Boehm work for?

William Boehm works for Mygrant Glass Company

What is William Boehm's role at the current company?

William Boehm's current role is IT Support Desk, Tier 2-3 | Jira Admin | Mygrant Glass Company.

What is William Boehm's email address?

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What is William Boehm's direct phone number?

William Boehm's direct phone number is +181597*****

What are some of William Boehm's interests?

William Boehm has interest in Tv And Movies Are My Main Addiction, Modding My Pc.

What skills is William Boehm known for?

William Boehm has skills like Photography, Film, Photos, Portraits, Weddings, Studio Photography, Photoshop, Sales, Microsoft Office, Adobe Creative Suite, Social Media, Video Editing.

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