Oversees all aspects of IT Accelerant's strategic vision while driving growth and establishing IT Accelerant as the leading partner of choice for small to mid-size businesses in Colorado.

• Motivate and coach both management and individual contributors services teams to achieve departmental goals and drive excellent and consistent customer service. • Manage and develop services teams to deliver excellence in service aligned with standards. • Identify and manage to key performance indicators within each function. • Continue to build upon a service delivery model support facilitating scale aligned with continued growth of the teams. • Conduct annual performance reviews for all management direct reports. • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc. • Work seamlessly with account management teams to ensure highest levels of client satisfaction are met with clear identification of opportunities to improve technical services/support. • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management

Technical leader delivering value to client by leveraging IT in awesome ways that accelerate success. Building relationships with clients and supporting the sales process through technical expertise. Define solutions based on technical requires to deliver cutting edge services. Leading a strong technical team to success.• Lead a team of engineers, administrators, project managers, and service desk personnel to implement and maintain solutions.• Oversight of the various technical teams and vendors.• Build relationships with clients and identify solutions that drive business value.• Able to connect with both executive leaders and technical staff, on their preferred level.• Present the value of our cloud solutions to customers.• Participate in the consultation to customers and validation of our solutions.• Identify solutions to reduce support costs.• Manage incident response, notification, troubleshooting and resolution • Develop and implement business continuity protocols to meet our customers needs.• Oversees security of DSM internal systems, networks, and enterprise information. As well as that of our clients.• Oversee new hire onboarding

DSM acquired by Thrive

Technical leader delivering value to client by leveraging IT in awesome ways that accelerate success. Building relationships with clients and supporting the sales process through technical expertise. Define solutions based on technical requires to deliver cutting edge services. Leading a strong technical team to success.

Technical leader delivering value to client by leveraging IT in awesome ways that accelerate success. Building relationships with clients and supporting the sales process through technical expertise. Define solutions based on technical requires to deliver cutting edge services. Leading a strong technical team to success.

Provide business knowledge, technical skills and strategy related to managing and providing maximum performance of enterprise LAN, Internet, WAN, VoIP infrastructure environments to meet business needs.

Covered the daily news as well as write reviews and other long form pieces like editorials and comparisons.

Designed, implemented and supported an IT infrastructure for up to 300 users, which includes 80 servers. Redesign the entire server, network and desktop infrastructure, which now consists of almost all virtual servers, Windows 7, SCCM 2012, vSphere 5.1, Exchange 2010, MPLS, Palo Alto Networks, Dell servers, Cisco routers\switches and Cisco Phones.

Manage and support the IT infrastructure to service thousands of users and hundreds of servers. This included vSphere and deploying layer 7 LAN firewalls to meet PCI compliance.

Deployed infrastructure upgrades like Microsoft Exchange and Windows Server 2003.

Supported multiple community banks with day to day IT needs as well as designing and implementing additional infrastructure to support new branches.

IT manger for a startup.