Led a multi-unit team of offices in the DE/MD/PA/NY/CT (with Special projects in the Pittsburgh, Baltimore, NYC, Denver & Boston markets) area driving focus on patient care through team member development and situational leadership to deliver improved results in focus area KPI’s, revenue growth, and profitability increases. Lead office team (both lab and retail) to ensure superior patient service as assessed by mystery visits, number of patient concerns, CSAT ranking, patient issue resolution, patient. Supervise and train staff while ensuring policy compliance and effective communication regarding performance, sales strategies, and positive work culture. Exceed month customer service ranking goal by up to 25% and sales goals by up to 18%, ensuring maximization of revenues and gross margins while quickly addressing office inefficiencies. Use software solutions to process and efficiently submit all company documentation, including management reports, financial reports, and third party (insurance) claims for timely processing. Performance management of individuals at various levels of engagement, competencies and acumen through knowledge and training in situational leadership and coaching models, personality traits and management, and individualized performance development planning. Expand professional expertise and attend or facilitate all company meetings, training events, seminars, clinics, and workshops. Identified critical areas of inefficiency in office and implemented strategies which reduced costs by +10% across the region.

Led successful coordination of training and development of current and future team leaders for the surrounding area. Built and maintained a trained and efficient store team. Handled mentoring of surrounding stores and individual managers to assist in career/store development, to build personal action plans, development goals, and interview preparation. Led workgroups to focus on a consistent training and development process for CSA and M-level positions that can be replicated in each store based on area needs and the ‘Health of the Business’ quadrants. Received multiple promotions due to excellent performance, drove flawless operation of multiple different store locations with annual results reaching $40M & 1M customers with up to 60 employees each. Exceeded all expectations as 3-time President’s Club inductee for 2012, 2014, and 2015. Selected as Leader of Area Summer Strategy Program from 2012-2017; opened the Bridgeville, DE location facilitating the store opening process along with the training and development of an entire team of 40 employees Roll-out and Training/Coaching Champion for numerous programs (Coffee Unplugged, Food Service Efficiencies, Coke Freestyle, Roll Baking, Work Force Planning, and HR System Implementation). Chosen as Community Involvement Ambassador, C.I.A., oversaw area-wide focus on community events, charities, sponsorships, and volunteer events coordinated by individual store and neighborhood locations. Excelled in local Chamber of Commerce events and supported various neighborhood events, building integral Business to Business relationships and continuously engaging self and team in local initiatives. Coordinated multiple recruiting and hiring events while adhering to all corporate standards, and created and communicated a simple step-by-step process for each store to coordinate and run individual “Open Houses” and job fair events to effectively support local staffing needs.

Led a multi-unit team of 8 RadioShack locations in Southern DE/MD area. Managed all store operations including staffing, daily/monthly paperwork and planning, employee evaluations and follow-up. Conducted daily/monthly evaluation of cost, expenses, and payroll to control profit. Led manager and associate training meetings. Handled daily/monthly sales performance planning, individual goal setting and team building. Promoted to GM within 1 year, ran 5 different store locations ranging from $750K to $2M in total revenue and up to 30 employees throughout DE before promotion to District Manager of 8 southern DE/MD stores. Met and consistently exceeded set personal and team sales quotas by 10%+ on average. Facilitated continuous growth of all key sales platforms for top- and bottom-line performance through integration of strategic market plans and restructured service initiatives. Ensured on a global level that entire district staff kept customer satisfaction and experience #1 priority. Integrated new recruiting methodologies, and continuously sought for and secured employment of strong talent to improve efficiency and productivity of stores/surrounding districts; orchestrated “New Manager Indoctrination” training. Conducted consistent, thorough store visits and performance reviews, developing targeted tactics to improve training and development of store managers and their staff.