Brad Jergensen Email & Phone Number

Lutherville-Timonium, Maryland, United States

Baltimore, Maryland Area

• Oversee transfer of all fully online course from term to term• Manage team 7-8 workers in transfer process• Assist faculty and students with technical support issues inside of Blackboard• Manage off-site team of tier 1 technical support• Assist faculty with specific course management requests

Hunt Valley, Md

QA Engineer temporary position. • Oversaw migration of 10,000+ lessons to new learning system (Canvas) inclusive of content validity, tagging, and tracking against specifications • Assisted migration of 5,000+ World Language Lessons (Spanish/French) to new system • Managed workflow of off-shore vendors in content migration • Reviewed content/code against specs inclusive of quality, accuracy and functionality across multiple browser/platform combinations • Assisted in creation of client-facing documentation detailing use of new web application

Baltimore, Maryland Area

• Designed specs for 5,000+ assessment items across math/ELA disciplines and grades • Managed off-shore developers, writers and editors to deliver 12 lesson demo for major company initiative against a tight 2 week deadline • Created authoring templates for 12 different interaction types • Assisted in designing templates for an iBook teacher’s guide for grades K-2 measurement aligned to the Common Core standards

Elkridge, Md

• Assisted in reviewing 800+ storyboards in the digital offering of the GoMath! Series, balancing concurrent development of the Common Core compliant program with the Texas (TEKS) learning standards within a 5 month deadline • Reviewed and tracked 800+ digital lessons in HMH’s GoMath Series • Revised 225+ storyboards for the digital offering of HMH’s new high school math offering within a 3 month deadline

Elkridge, Maryland

• Oversaw production on porting of flash-based Math Fact Fluency program to mobile devices (HTML5) inclusive of managing quality assurance team through full functionality/content testing and conducting daily scrums with QA, programmers & graphic designers • Managed production on 90 new digital lessons in the SkillsTutor Algebra II program inclusive of QA team through full functionality/content testing and running daily scrums and overseeing audio recordings from vendor • Completed overhaul of 533+ digital lessons from SkillsTutor basic skills program against a 6 month deadline inclusive of: • revising the interface design • functionality of lessons (bookmarking, new time-on-task calculations, idle time considered) • authoring 15 new lessons to fill gaps in the Test of Adult Basic Education Standards (TABE) • creating new graphics and audio • Overhauled 55 digital lessons of the SkillsTutor Algebra I program as well as creating 15 new lessons inclusive of managing the QA team; running daily scrums with QA and reviewing audio recordings from vendors • Provided oversight of multiple new features to the Learning Management System inclusive of improvements to report loading times, more accurate time-on-task reporting and shared assignment across classrooms and districts

Columbia, Maryland

• Assisted in designing company’s first math fluency product--a prescriptive, individualized, data-driven solution for students needing to memorize math facts • Served as sole content editor on major refresh project of 530+ upper level SkillsTutor activities that consisted of 3,000+ redrawn graphics, a redesigned interface and lesson flow • Re-designed and authored a problematic K-2 product by creating an engaging and easy-to-use interface for young learners • Authored 20+ new activities for a geometry unit in the Learning Milestones Math product which won the eSchool News Reader’s Choice Award for “Best Math Product”

Dundalk, Maryland

Taught sixth-eighth grade mathematics, and seventh-eighth grade religionAssisted students and faculty in basic computer skillsCreated lesson plans around a curriculum by the Archdiocese Designed tests and quizzes to assess children’s knowledge of subjectsSupervised field trips throughout the Baltimore/DC metro area

Timonium, Md

Fielded calls from clients with emergency medical needs from around the worldTranscribed logs of communication between clients and their relevant medical care personnelCoordinated with insurance companies regarding claims from clientsActed as a liaison between the insurance and billing companiesCommunicated with medical personnel to ensure clients received best possible care