Brandon Gilbert work email
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Brandon Gilbert personal email
With over thirteen years of experience, I lead customers and users to achieve outstanding results. My passion lies in identifying problems and resolving them using common organizational tools. I've honed my skills in CRM environments like Salesforce, Zendesk, and others, continually seeking to enhance processes and innovate with the tools at my disposal.Designing systems and crafting detailed procedures are my favorite puzzles to solve. In the dynamic world of Crypto and Web3, I've spent the last eight years building vibrant communities. I excel at distilling complex concepts into clear, understandable language, driving crypto and Web3 adoption among the masses.Products may lack a voice, but it's our job to bring them to life.
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Customer Experience SpecialistKyrrex Sep 2024 - PresentValletta, Mt• Providing insight and helpful resources to re-establish connections to user accounts.• Create flowcharts for UX• On board the masses to a better crypto exchange experience
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Customer Support SpecialistVeo Oct 2022 - Mar 2023Santa Monica, Ca, UsSupporting 40+ city’s in the US as Front-Line Customer Support via Chat, Phone and Email. -
Customer Service Agent : Cb 18%Coinbase Apr 2022 - Jun 2022Remote First, Us• Frontline Phone-Identity Operations Agent working in programs like Salesforce & Talkdesk.• Compliance / Safety Officer: KYC trained to help keep account w/ in Crypto Regulations.• White Glove Customer Experience w/ 73% FCR (First Call Resolution) call-back rate.• Onboarding new users into the cryptocurrency economy/ecosystem. -
Customer Experience LeadRevel May 2019 - Feb 2022Brooklyn, New York, Us• Problem solved app/moped issues quickly for users via CX chat; Phone, Email, SMS cc: Zendesk, Slack, Google Doc.• Built, coordinated, and managed the ground operations of Revel's current customer-facing lesson program from inception.• Developed, trained, and mentored a team of 12 employees by creating internal PowerPoints and SOP documentation about daily navigation of Revel's mobile employee apps and culture when facilitating an in-person training session about Revel's services and mopeds. -
Operations SpecialistApple Sep 2011 - May 2019Cupertino, California, Us• Provided excellent white glove customer support to customers and peers while driving a high level of information for technology troubleshooting.• Maintained Apple's brand standards for each customer-facing interaction. Dealt with sensitive information while delivering empathy and solutions to complex situations. -
Store Manager / Social Media ManagerInfinite Sf Feb 2012 - Jul 2015• Maintained Infinite's brand identity on social media while achieving numerous interactions and business milestones/relationships within our brick-and-mortar platforms.• Helped increase online sales by more than 70% by creating campaigns via social media and Shopify to bring business and partnerships to Infinite's brand.
Brandon Gilbert Skills
Brandon Gilbert Education Details
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SpringboardUx/Ui Design -
Academy Of Art UniversityFilm/Cinema/Video Studies
Frequently Asked Questions about Brandon Gilbert
What company does Brandon Gilbert work for?
Brandon Gilbert works for Kyrrex
What is Brandon Gilbert's role at the current company?
Brandon Gilbert's current role is CX Guru (13 years) / Blockchain Expert (8 years).
What is Brandon Gilbert's email address?
Brandon Gilbert's email address is br****@****ase.com
What schools did Brandon Gilbert attend?
Brandon Gilbert attended Springboard, Academy Of Art University.
What skills is Brandon Gilbert known for?
Brandon Gilbert has skills like Physical Inventory, Inventory Accuracy, Social Media, In Store Marketing, Event Planning, Customer Service, Management, Microsoft Office, Sales, Leadership, Audio Editing, Graphic Design.
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