MY IT Center PC Analyst Supported daily site operations, local technical escalation, and end-user PC support in person for 400+ clients at Ericsson, the leading communication technology provider, and supplied hardware and software support for clients throughout the US for over 10,000 clients. Worked as an employee of Ericsson from 3/2020 – 2/2023 and completed contracts through Mphasis from 11/2017 – 3/2020 and Modis from 5/2016 – 11/2017.• Completed PC hardware repair and imaging of HP PC stock, including inventory management, tracking new PC stock, and returning old PCs throughout the US. We were one of only two offices left open during the pandemic, with a steady flow of PCs being sent out and returned (which were then refurbished for reuse).• Performed triage management of the ticketing system and kept the number of unassigned tickets to a minimum.• Created Excel reports for effectively tracking, analyzing, data crunching, and closing tickets.

Contributed directly to annual planning and execution of 15+ Extended Labor Day Weekend events with 100 - 170 participants and multiple daily activities, with approximately 10 - 15 out-of-camp and numerous in-camp activities per day for various years.• Developed and implemented event registration via various platforms and used multiple tools to effectively manage events, including RegOnline, RegPack, RegFox, Thriva, Cvent, Constant Contact, Eventbrite, and EventSquid platforms. • Marketed events successfully via Facebook, Google, Constant Contact emails, Chatra, Meetup, and Hootsuite, resulting in over a 15% increase in first-time participants at each event.• Developed over 30 daily off-site activities per weekend, including organizing all logistics, transportation, performing website development, and event management. Kept most activities on schedule and transportation costs on budget. • Created and managed a volunteer base for over 160 positions needed to support events and served on various club committees.• Developed, documented, and implemented processes and procedures to ensure successful events, including researching, selecting, and negotiating contracts with venues and multiple vendors.

Same responsibilities as CompuCom under a new contract.

Contracts thru CompuCom (9/2004 – 12/2015) and Worldwide Technical Services (12/2015-5/2016) Senior Field Desk-Side Support TechnicianPerformed essential to advanced repairs, maintenance, and computer service from significant manufacturers, printers, and related products for New Jersey’s largest utility company. Worked on contracts for Worldwide Technical Services from 12/2015 – 5/2016 and CompuCom from 9/2004 – 12/2015.• Completed essential to advanced hardware and software support and implemented solutions to user problems and issues to maintain high customer satisfaction while following through with users to ensure a great customer experience.• Provided senior-level team support for over 100 PSEG locations throughout NJ, covering 8,500 PCs in the enterprise domain, and served as the primary resource for over 20 central and southern NJ sites, including regularly traveling to solve end-user, enterprise-wide, and local issues.• Performed bi-annual hardware and software rollouts of Panasonic ToughBook Mobile Data Terminals (MDT) in over 2,400 fleet trucks throughout NJ.• Completed work on numerous special projects, including Enterprise-wide WIN7 Rollout replacing old technology, transferring all data, and installing any required software.

Description: Spearheaded Dell Warranty Repairs at corporations and private homes on Dell computers and printers throughout state of NJ.

Administered technical support and solutions for company, covering multiple platforms and hardware types including Dell Computers and HP printers.

Oversaw warranty repairs for servers, computers, printers and laptops throughout north and central New Jersey and part of upstate New York, requiring 90% travel.

Supported customer technical problems via phone and E-Mail to 150,000+ Foreign National and Expat Tax Clients and the 150+ tax offices worldwide that were responsible for their tax prep during the 2001 Tax Season.- Interacted directly with clients to resolve issues related to both web-based and locally installed versions of software.

Installed CAT 5 cable, Terminations at LAN wall jacks and 110 punch down, racks, switches, workstations, servers, NT/Win98 OS systems, and supporting software for clients.- Directed ongoing support of clients after installations.- Installed networks, configured servers, and provided on-site support to schools, municipal buildings, and police stations.

IATSE Stage Hand set up concerts and conventions within the Meadowlands, including mountain steel scaffolding. Worked on many shows, including Grateful Dead, Rolling Stones, Paul Macartney, Nine Inch Nails, The Pope, Three Tenors, and more.

Set up stage lighting and handle the mic boom.

Staff Scenic Carpenter. Worked on many theatrical and other events, including shows for the Forum Theater in Metuchen and Seven on Sixth in Manhattan.

Staff Scenic Carpenter. Built Scenery for several projects, including the Olympics and MTV Music Video Awards.

Built and installed scenery for video training videos in NJ and NY. Clients included AT&T and Prudential Insurance

Built and installed sets for internal training videos. Drove company truck to multiple sights to deliver equipment.

Videotaped Weddings and Depositions