Supported networking, servers, workstations and peripherals in the Point of Sale industry for retail and hospitality customers. Planning and implementing security networking solutions that follow PCI compliance. These networks include vlan segmentation, P2P VPN, wireless networking solutions, remote accessibility and support. Maintain documentation and properly diagram networks. Configure a remotely managed enterprise wireless solution for customers public and private networks.Configure hardware and software for entire systems upgrades. Upgrade multiple stores to new hardware and software. Make sure customers are on the latest version of software. Troubleshoot internal and external customer software, hardware and networking issues. Monitor help desk and log problems and solutions. Promptly respond to after-hours calls.Installation, repair and analyse of SQL databases. Data extraction and conversion. Create custom applications based on customer demands.

Hardware and software service and support. Onsite repair of POS systems and CCTV systems. Go to customer sites to troubleshoot hardware and software issues. Replace hardware as needed. Assist support specialists in diagnosing problems.Install and test Point of Sale hardware. Train customers on new equipment.Program and configure stand-alone cash register systems.

Network and computing supplier to small businesses. Managed networking and VoIP systems. Controlled and maintained network and computer systems. Assisted in the sales process and installation of networking and Voice Over IP(VoIP) services.Conducted training on software and services.Installed and managed RAID backup systems with redundant data protection.

Managed computers, networking systems, help desk and telecommunications for a Chemical Manufacturer. Performed routine daily computer support. Planned and implemented hardware and software updates.Set up and monitored a Windows Active Directory Domain and created remote VPN capabilities. Installation, support and planning for Microsoft Exchange Server. Installed and managed SPAM monitoring software.Created and maintained custom SQL database driven intranet applications.Planned and installed a multi-site Shoretel VoIP system.

Gained knowledge of running a profitable retail store with a strong emphasis on customer service. Worked at our family owned grocery store chain throughout college and highschool, gaining behind the scenes exposure into the industry.Had various roles including Customer Service Manager, Assistant Grocery Manager, Bookkeeper, Cashier, Service Clerk, and Night Stocker.Managed and promoted online sales. Created and maintained company website.Assisted in installation and training of POS systems.