Brett Hutton Email & Phone Number

Australia

• Tactician | Protonumus, Gold Coast & Melbourne (2012 - Present)
• Spearheaded innovative initiatives as a Tactician, leveraging creative thinking and analytical skills to develop effective solutions.
• Demonstrated visionary leadership as CEO, guiding the institute through strategic decisions and ensuring organizational success.
• Utilized problem-solving abilities to analyse complex issues and devise actionable strategies.
• Developed compelling advertising campaigns to promote the institute's services and attract clients.
• Managed reception duties effectively, including data entry, troubleshooting, and providing exceptional customer service.

Australia

• RSY Lawn Tennis Club, Melbourne (2021 – Present)
• Currently serving as a Restaurant, Bistro, and Events Specialist, handling responsibilities as a Level 3 Bartender and Waiter.
• Craft and serve a diverse array of beverages at the club's restaurant and bistro, ensuring exceptional quality and presentation.
• Provide exemplary service to club members and guests, guaranteeing memorable dining experiences.
• Coordinate and execute various aspects of event management, contributing to the success of club functions and gatherings.
• Maintain high standards of professionalism and efficiency in all tasks, enhancing the reputation of the club's hospitality services.

Melbourne, Australia

• Medibank Rapid Team Member | Healthcare | Salmat, Melbourne (2015)
• Conducted health package assessments over the phone and addressed customer inquiries.
• Utilized cold calling techniques to promote healthcare services to potential customers.PTV Team Member | Transport | Salmat, Melbourne (2016)
• Managed customer inquiries
• Provided exceptional customer service
• Resolved issues using Resolve, Topco, and Workday Database.

Australia

• Peppers Ruffles Resort & Spa, Mount Tamborine (2013)
• Provided exceptional service as a Cocktail Barman, Waiter, and Barista, ensuring memorable dining experiences.
• Managed various service aspects including Room Service

Australia

• St. George Representative | Banking | Sykes Australia, Melbourne (2013 - 2014)
• Handled inbound calls related to everyday banking activities and addressed customer inquiries.
• Provided support for account-related issues and processed transactions efficiently.
• Utilized sales techniques to upsell banking products and services.
• Supported various banking systems including St. George, BOM, and Bank SA.

Australia

• Front Desk | Concierge | Night Manager | Cairns Villa & Leisure, Cairns (2008 - 2009)
• Managed reception operations, including database management and chart preparation.
• Promoted tourism activities and upsold services to enhance guest experiences.
• Handled billing and invoicing tasks, ensuring accuracy and compliance with regulations.
• Maintained a safe environment through adherence to occupational health and safety (OHS) standards.
• Provided excellent customer relations and housekeeping services to ensure guest satisfaction.

Australia

• A02 Agent | Telecommunications | Telstra Wholesale, Brisbane (2006)
• Provided liaison support between clients and telecommunications providers.
• Handled email communications and managed technical data efficiently.
• Acted as a troubleshooter to resolve network-related issues promptly.
• Ensured effective communication with network providers to address customer concerns.

Australia

• Retail Site Manager | Area Supervisor | Kings Parking, Brisbane (2003 - 2005)
• Provided leadership and supervision to retail staff, coordinating their activities and providing coaching as needed.
• Managed cashier operations, including back-office tasks such as pre-auditing and cash banking.
• Conducted pay-station auditing and troubleshooted and repaired any issues promptly.
• Ensured high levels of customer service and addressed customer concerns to maintain positive relations.

Australia

• 2IC Store Manager | Shell Select Service Station, Brisbane (2000 - 2003)
• Demonstrated strong leadership skills as the Second-in-Command (2IC) Store Manager.
• Managed all aspects of retail operations, including merchandising, stock control, and pricing strategies.
• Provided exceptional customer service, handling cashier duties and resolving customer inquiries effectively.
• Conducted regular evaluations to monitor staff performance and ensure adherence to operational standards.
• Oversaw back-office tasks such as stocktake, reconciliation, and store logistics to maintain efficiency.

Australia

• Business Consultant | Deltatec Systems, Brisbane (1993 - 2003)
• Conducted business appraisals and generated leads to drive business growth.
• Provided technical support for software and hardware systems, including modular setup.
• Specialized in Microsoft and MYOB support, offering training and assistance to clients.
• Adapted to new ownership changes while maintaining a high standard of service and support.

Australia

• Team Leader | Bullant Marketing, Yeerongpilly (1999)
• Led a team focused on direct sales activities for Optus Telecommunications.
• Provided training and guidance to staff to enhance their sales skills and product knowledge.

Australia

• Receptionist | Siganto Air Service and Solutions, Rocklea (1998)
• Managed telephone communications and distribution of information within the organization.
• Operated A0 - A1 plotter for printing and reviewed development plans as part of administrative duties.

Australia

• Retail Assistant | Coles Supermarkets, Toombul (1992 – 1996)
• Operated as a proficient Cashier, handling transactions accurately and efficiently.
• Conducted reconciliation tasks to ensure financial records were balanced and accurate.
• Provided relief support across various departments as needed to maintain smooth operations.
• Assisted in managing the counter, addressing customer inquiries and providing assistance.
• Played a key role in store communications, facilitating effective information exchange among staff.

Cerfiticate Iii, Security Operations (Firearms) [Cpp30411], Pass

Revolver [CPPSEC3008A] Semi-Automatic [CPPSEC3008A]

Certificate Ii, Security Operations (Control Room) [Cpp20212], Pass

Monitor electronic reporting facility [CPPSEC2018A] Store and protect information [CPPSEC3012A] Monitor security from control room.

Certificate Iii, Security Operations (Armed Guard / Cit) [Cpp30411], Pass

Contribute to effective workplace relationships [BSBFLM303] Organise personal work priorites and development [BSBWOR301] Determine.

Certificate Ii, Security Operations [Cpp20212], Pass

Security procedures for responsible services of alcohol [CPPSEC1003A] Protect safety of persons [CPPSEC2010A] Monitor and control.

Certificate, Responsible Service Of Alcohol [Cert No. Hop0152940], Pass

Certificate, Responsible Service Of Gaming [Cert No. Gm02384], Pass

Certificate Iii, Driving Operations [Tli31210], Pass

Carry out vehicle inspection [TLIB2004A] Drive heavy rigid vehicle [TLIC3004A] Load and unload goods/cargo [TLID2004A] Apply fatigue.

Certificate, Responsible Management Of Licensed Venue [Cert No. 027355], Pass

Certificate Iii, Hospitality Operations [Thh33002], Pass

Operate a Bar [THHBFB01B] Prepare and Serve Cocktails [THHADFB03B] Clean and Tidy Bar Areas [THHBFB00B] Prepare and Serve Espresso Coffee.