Brett Hutton Email & Phone Number

Australia

Tactician | Protonumus, Gold Coast & Melbourne (2012 - Present) • Spearheaded innovative initiatives as a Tactician, leveraging creative thinking and analytical skills to develop effective solutions.• Demonstrated visionary leadership as CEO, guiding the institute through strategic decisions and ensuring organizational success.• Utilized problem-solving abilities to analyse complex issues and devise actionable strategies.• Developed compelling advertising campaigns to promote the institute's services and attract clients.• Managed reception duties effectively, including data entry, troubleshooting, and providing exceptional customer service.

Australia

RSY Lawn Tennis Club, Melbourne (2021 – Present) • Currently serving as a Restaurant, Bistro, and Events Specialist, handling responsibilities as a Level 3 Bartender and Waiter.• Craft and serve a diverse array of beverages at the club's restaurant and bistro, ensuring exceptional quality and presentation.• Provide exemplary service to club members and guests, guaranteeing memorable dining experiences.• Coordinate and execute various aspects of event management, contributing to the success of club functions and gatherings.• Maintain high standards of professionalism and efficiency in all tasks, enhancing the reputation of the club's hospitality services.• Collaborate effectively with team members to ensure seamless operations and exceed customer expectations.

Melbourne, Australia

Medibank Rapid Team Member | Healthcare | Salmat, Melbourne (2015) • Conducted health package assessments over the phone and addressed customer inquiries.• Utilized cold calling techniques to promote healthcare services to potential customers.PTV Team Member | Transport | Salmat, Melbourne (2016)• Managed customer inquiries • Provided exceptional customer service • Resolved issues using Resolve, Topco, and Workday Database.

Australia

Peppers Ruffles Resort & Spa, Mount Tamborine (2013) • Provided exceptional service as a Cocktail Barman, Waiter, and Barista, ensuring memorable dining experiences.• Managed various service aspects including Room Service

Australia

St. George Representative | Banking | Sykes Australia, Melbourne (2013 - 2014) • Handled inbound calls related to everyday banking activities and addressed customer inquiries.• Provided support for account-related issues and processed transactions efficiently.• Utilized sales techniques to upsell banking products and services.• Supported various banking systems including St. George, BOM, and Bank SA.

Australia

Front Desk | Concierge | Night Manager | Cairns Villa & Leisure, Cairns (2008 - 2009) • Managed reception operations, including database management and chart preparation.• Promoted tourism activities and upsold services to enhance guest experiences.• Handled billing and invoicing tasks, ensuring accuracy and compliance with regulations.• Maintained a safe environment through adherence to occupational health and safety (OHS) standards.• Provided excellent customer relations and housekeeping services to ensure guest satisfaction.

Australia

A02 Agent | Telecommunications | Telstra Wholesale, Brisbane (2006) • Provided liaison support between clients and telecommunications providers.• Handled email communications and managed technical data efficiently.• Acted as a troubleshooter to resolve network-related issues promptly.• Ensured effective communication with network providers to address customer concerns.

Australia

Retail Site Manager | Area Supervisor | Kings Parking, Brisbane (2003 - 2005) • Provided leadership and supervision to retail staff, coordinating their activities and providing coaching as needed.• Managed cashier operations, including back-office tasks such as pre-auditing and cash banking.• Conducted pay-station auditing and troubleshooted and repaired any issues promptly.• Ensured high levels of customer service and addressed customer concerns to maintain positive relations.

Australia

2IC Store Manager | Shell Select Service Station, Brisbane (2000 - 2003) • Demonstrated strong leadership skills as the Second-in-Command (2IC) Store Manager.• Managed all aspects of retail operations, including merchandising, stock control, and pricing strategies.• Provided exceptional customer service, handling cashier duties and resolving customer inquiries effectively.• Conducted regular evaluations to monitor staff performance and ensure adherence to operational standards.• Oversaw back-office tasks such as stocktake, reconciliation, and store logistics to maintain efficiency.• Implemented procedures for fuel checks to uphold safety standards and regulatory compliance.

Australia

Business Consultant | Deltatec Systems, Brisbane (1993 - 2003) • Conducted business appraisals and generated leads to drive business growth.• Provided technical support for software and hardware systems, including modular setup.• Specialized in Microsoft and MYOB support, offering training and assistance to clients.• Adapted to new ownership changes while maintaining a high standard of service and support.

Australia

Team Leader | Bullant Marketing, Yeerongpilly (1999) • Led a team focused on direct sales activities for Optus Telecommunications.• Provided training and guidance to staff to enhance their sales skills and product knowledge.

Australia

Receptionist | Siganto Air Service and Solutions, Rocklea (1998) • Managed telephone communications and distribution of information within the organization.• Operated A0 - A1 plotter for printing and reviewed development plans as part of administrative duties.

Australia

Retail Assistant | Coles Supermarkets, Toombul (1992 – 1996)• Operated as a proficient Cashier, handling transactions accurately and efficiently.• Conducted reconciliation tasks to ensure financial records were balanced and accurate.• Provided relief support across various departments as needed to maintain smooth operations.• Assisted in managing the counter, addressing customer inquiries and providing assistance.• Played a key role in store communications, facilitating effective information exchange among staff.• Contributed to store merchandising efforts, ensuring product displays were attractive and wellmaintained.

Cerfiticate Iii, Security Operations (Firearms) [Cpp30411], Pass

Revolver [CPPSEC3008A] Semi-Automatic [CPPSEC3008A]

Certificate Ii, Security Operations (Control Room) [Cpp20212], Pass

Monitor electronic reporting facility [CPPSEC2018A] Store and protect information [CPPSEC3012A] Monitor security from control room.

Certificate Iii, Security Operations (Armed Guard / Cit) [Cpp30411], Pass

Contribute to effective workplace relationships [BSBFLM303] Organise personal work priorites and development [BSBWOR301] Determine.

Certificate Ii, Security Operations [Cpp20212], Pass

Security procedures for responsible services of alcohol [CPPSEC1003A] Protect safety of persons [CPPSEC2010A] Monitor and control.

Certificate, Responsible Service Of Alcohol [Cert No. Hop0152940], Pass

Certificate, Responsible Service Of Gaming [Cert No. Gm02384], Pass

Certificate Iii, Driving Operations [Tli31210], Pass

Carry out vehicle inspection [TLIB2004A] Drive heavy rigid vehicle [TLIC3004A] Load and unload goods/cargo [TLID2004A] Apply fatigue.

Certificate, Responsible Management Of Licensed Venue [Cert No. 027355], Pass

Certificate Iii, Hospitality Operations [Thh33002], Pass

Operate a Bar [THHBFB01B] Prepare and Serve Cocktails [THHADFB03B] Clean and Tidy Bar Areas [THHBFB00B] Prepare and Serve Espresso Coffee.