Bobbie Martin Email & Phone Number

Costa Mesa, California, United States

Content Writer for global technology companies. Various projects include:* Revised 12 technology services resource guides by collaborating with marketing and data center team members, analyzing information gaps, and interviewing Subject Matter Experts (SMEs) over the course of six months to ensure alignment with current technology trends.* Created original content for data center playbook, which was utilized by over 500 employees and partners, improving operational efficiency by 20%. * Newly published guides resulted in a 30% increase in documentation downloads by global technology teams.* Collaborated with telecom marketing team to produce a product guide for the Hosted Voice application.* Created a customized quick reference guide for a telecom call center mobile application to elevate training retention for over 1000 call center employees.

Technical Editor contractor for GE Hitachi Nuclear Energy advanced reactor technology company.* Proofread and edited 10 to 14 engineer-submitted reports and specifications each week for nuclear reactor plant projects (six-month contract).* Focused on checking accuracy and adherence to established guidelines, grammar, and spelling.* Trained engineers on advanced MS Word features by incorporating hands-on practice and offering one-on-one support to improve Word and Excel template adherence.

Remote

Technical Writer for Niagara Networks network visibility hardware and SAAS solutions company* Designed and implemented an end-to-end documentation process and a full set of release document deliverables from scratch to support the new spin-off/start-up company.* Supported 30 to 40 developers and QA team members across multiple Agile development teams by utilizing Jira issues and SME input to write clear and concise feature descriptions.* Provided a set of technical publications for monthly releases, including release notes, hardware quick reference, installation guide, user guide, integration guide, and other related documents.

Wilmington, North Carolina Area

On-site Technical Writer contractor for GE Hitachi Nuclear Energy advanced reactor technology company* Established style guide procedures adhering to government-regulated guidelines.* Edited engineer-submitted operation and maintenance (O&M) manuals for existing nuclear plants to strive for 100% error-free documentation.* Reduced the number of documentation-related questions from engineers 50% by implementing a documentation project Kanban board.

Technical Writer for SHS hotel and travel technology company* Led the technical writing support for hospitality technology interface team, updating Web Service specifications for hotel PMS and channel reservation messaging interfaces.* Designed templates and built internal documentation repositories using SharePoint and Confluence Wiki to centralize team information and knowledge sharing.