Grew the team to include a Systems Administrator, IT Help Desk Agent, 3 additional offices while staying Hands On with all our technology dailyTeam building of all staff through scheduled and unscheduled calls, team troubleshooting sessions, documentation building, and "Unscheduled Pizza".Project Management of all IT Related Projects in 5 different sites across 3 statesFinal Point of Technical Contact and TroubleshootingCreation and maintenance of the IT Department Budget, IT Purchasing AuthorityCreation of Company Wide Security Training ProgramOversight and continued monitoring for External IT Risks; Technical & Human Security RemediationOversight of IT Budget and Vendors

Architect, Implement Company Wide Interstate Server, Laptop/Workstation, Networking RefreshArchitect Server Software Upgrades, Modernization ProjectsArchitect Security Policies for Servers, Laptop/Workstation, Networking DevicesArchitect Backup Infrastructure using Industry Best 3-2-1 PracticesExpanded the IT team to include a System's Administrator in Pennsylvania

Community Banking Responsibilities:• Ensure daily processing of ACH, Fed Funds, EBA Transactions• Account creation/modification/deletion of users in bank’s online banking system• Ongoing education: FINCEN, BSA, USA PATRIOTSystems Administrator:• Automate numerous existing manual business processes via Group Policy, PowerShell, Dell KACE• Oversee day to day health and patching of all networked devices.• Architect Office 365 Migration• Architect VMware 6.5 & Veeam Environment with offsite replication• Architect Citrix XenApp/Xen Desktop Migration• Decommission legacy Windows Systems – Physical & Virtual • Desk side support and ongoing training of IT Personnel

Remote Responsibilities:• Designed and implemented Citrix XenApp/XenDesktop Environments• Configured, and Administered company hosted and remote Microsoft Exchange Environments• Designed and install Windows Server 2012r2 Solutions for clients across the Denver Metroo Active Directory, Terminal Services, File/Print• Served as a final point of escalation for Tiers 1 & 2 on all issues• Documentation of technical issues for in house knowledge baseOn-Site Responsibilities:• Provide an on-site presence for Project ‘Go-Live’ to ensure a seamless Client Transition to new products and services• Onboarding and technical assessment of new customers and document findings to ensure proper remote support and hardware refresh path• Rack and configure Server/SAN hardware for new/existing customers• Tier 1 Support of Local Users as neededo PC Setup, Office Moves, General Questions

Key Responsibilities:Network Operations Center Engineer/Tier 3:• Sole representative of OCIO within the city of Denver.• Windows Active Directory/Group Policy Administration for over 8000 networked devices across the United States and outlying Territories; Windows, Linux, Cisco, misc.• Sole ownership of all AntiVirus Activities and Software (McAfee ePolicy Orchestrator).• Remote and Local Dell Server installation, imaging, and configuration.• Continuation of Operations Planning and Technological mitigation.• Drafted Configuration Change Plans for Enterprise Control Board Approval.Server Room Manager:• Oversaw appropriate configuration and inventory of server room.• Ensured environmental controls and acted appropriately where necessary. Vulnerability Remediation Lead:• Responsible for resolving all vulnerabilities presented by Enterprise-Wide Nessus Scans.• Served as a lead within a team of 5 to coordinate plans for remediation of issues.• Communicating with Individual Business Units to understand business needs, impacts of patching, and delegation to said Business Units.Migration Specialist:• Drafted work instructions and plans to migrate existing Mission Critical Windows 2003 hosts to Windows 2012. Coordinated with all stakeholders to ensure zero downtime.Technical Support:• Drafted work instructions for Tier 1 and served as a point of escalation for Tier 1 & 2, Special Teams both on and off hours.• Provided desk side support for any issues that arose for users in the Denver Office.

o Provided Tier 1 and 2 Support for ThinManager: an Industrial Automation Thin Client Hardware/Software Package via phone and remote access.o Administered Engineering VMware ESXi Hosts, vSphere Clusters, and all virtual machines (Windows and Linux-- Ubuntu, CentOS, XenApp) contained within.o Designed and tested ThinManager Thin Client systems for the purposes of reproducing and troubleshooting reported issues in house. Worked one-on-one with developers to address issues and bring reported issues to a resolution.o Designed, Deployed, and Administered the Engineering Division's Active Directory consisting of Windows Workstations & Servers, and Linux Servers across multiple subnets and VLANs.o Created and deployed Mediawiki Knowledge Base (http://www.thinmanager.com/kb) containing all relevant tech notes, system integrator guides, and product information. Oversaw the Daily Operation, Quality Control, and Back End Administration (SSH, PHP, CentOS) of the Wiki to ensure compliance with project guidelines and overall quality standards.o Drafted and Implemented Support’s Standard Operating Procedures which streamlined Phone and Email Queues.o Streamlined Support Processes and Procedures, resulting in enhanced communication with Users, Distributors, VARS, Integrators, etc. 95% of all email tickets addressed within 30 minutes of receipt, 90% of all tickets resolved on first contact, 95% within same business day.

o Subscription Based End User Support for RouteMatch—an industry leading Fixed Route and Paratransit Scheduling Software Suite.o Took part in monthly scheduled on-call rotation. o Resolved and troubleshot complex application issues via phone, email and remote access on and after hours. Issues were tracked in SalesForce and Defect Manager. Issues were escalated per process to appropriate teams.o Fixed application created SQL Database Errors using Microsoft SQL Server 2005. o Performed in-place upgrade of RouteMatch, RouteMatch Mobile and configuration of services and registry according to user environmento Operating systems used: Windows XP, 7, Windows Server 2003, 2008, 2008 R2, VirtualPC, Blackberry.

o Assisted in supervision of three teams consisting of 20 technicians providing 24/7 support for AT&T Connect Virtual Meeting Software at a fast growing, award winning Business Process Outsourcer. o Direct, consult, and train techs on technical topics and communication skills, follow-up with customers on escalated support issues. o Provided chat support using AT&T Proprietary Software and improved processes by developing script files and producing materials to troubleshoot problems and respond to customer issues. o Troubleshoot software and hardware issues, log tickets in Salesforce Customer Relations Management (CRM) Cloud Based Software. Updated company documentation in Google Docs.

o Strengthened existing client relations and created new client contacts by developing and organizing new marketing strategies. o Consistently surpassed sales performance goals, increased revenue by 40%, reduced controllable expenses by 10% resulting in the highest performing branch in Washington State. o Developed processes to streamline operations and oversaw all operational activities including financial, inventory, and personnel management. Ensured compliance with company guidelines.

Completed 'Green Pea Sales Bootcamp'. Established prospects through sales leads, cold calling and referrals. Ensured customer satisfaction throughout the sales process by listening, educating, making recommendations and follow through. Operated vehicles on and off site.

Working closely with Solicitors and other staff to achieve multiple deadlines. Legal research in LexisNexis and document preparation for clients wishing to relocate and work in the UK. Desk Side Support; Diagnosis and repair of computer hardware, software and peripherals on a 3000 user network. Researched and solved a variety of issues using vendor and manufacturer documentation and internet resources.