Developed forms for all employees to use for customer event planning, inventory control, and customer data retention.Created training programs for new employees and scripts for employees to use when explaining available projects to customers and upselling packagesDirectly assist customers in their artistic endeavors to create personalized pieces across a wide variety of mediums, art styles, and skill levels.Inventory control and supply orderingCopy writing for Wordpress-based appointment booking management and templates for customer inquiries

• Advised China-based trading company and their eCommerce partners on product selection for US Market aftermarket replacement automotive parts.o Graded SKUs to predict top selling products and avoid unsold products• Expanded category availability for MOTORMAN Automotive Parts brando Approved US parts importers to list products on eBayo Added Multi-Component Suspension packages to Amazono Increased Strut/Coil Spring application coverage• Worked with China-based copywriters creating product listings and packagingo Developed brand story and assisted ESL team with American grammaro Advised SEO friendly natural phrasings that keep customers engaged and present a trustworthy brand

Created and launched Motorman Automotive Parts brand into the US Market Project support and recommendations for automotive parts and accessory brands APZona, KLINEO, RPM, and Emoji Channel Manager for Sears, Overstock, Houzz, Wayfair, and NewEgg channels across a wide variety of product categories including Patio Furniture, Mattresses and Bedding, Home and Office Furniture, Storage and Organization, and Camping products.Overhaul of copy writing and pricing strategies for multiple product linesCommunication with Channel Representatives to solve account issues and develop coordinated marketing strategiesSales Tracking and Inventory Analytics to improve general profitability and reduce excess inventory storageRecommendations to inventory allocation across multiple warehousesForecasting and Goal Performance Analysis at SKU, Project, and Channel levels

• Migrated all data assets (product images, web catalog, HTML/CSS scripts) to new hosting servero Developed uniform file structure to automate listing creationo Redesigned eBay listing template to dynamically set listing images and modify layout when viewed on mobile devices• Moved entire product catalog from SolidCommerce to Jazva platform without interruption to live listings on eBay• Updated titles, bullets, and descriptions to improve Amazon search rank and create clarity of production information for customers• Launched primary product line onto Walmart.com Marketplaceo Reorganized data to match Marketplace requirements for 800+ SKUs Bulk creation of title, bullet point, and materials informationo Assembled ACES product data for Walmart “Check Fit” system and upcoming ACES-based search functionDeparted after indefinite closure of warehouse operations due to COVID-19.

Created Amazon.com store, linking our current products to Amazon's parts database, leading to quick increase in sales.Developed a new template for eBay listings and bulk-edited thousands of listings to create adaptive mobile-friendly listings with clearer descriptions and pictures.Created and maintained sales relationships with car dealers and auto mechanics.Assisted customers with phone orders, international shipping, and product troubleshooting.Performed physical inventory reconciliation which found many unlisted products that were then added for sale on eBay and Amazon.Warehouse picking, packaging and shipping of customer orders, including international orders, through FedEx and USPS.

Developed Microsoft Excel-based client tracking spreadsheets for marketing and patient statistics in chiropractic offices and for practice coaches.International client calls and remote troubleshooting for technical issues.Wordpress website development for annual Upper Cervical Chiropractic conference.

In taking over as eCommerce Manager of Detroit Axle I overhauled the tech end of the company creating a standardized network file structure for managing product information, images, and inventory files. I also built tools with Excel to distill inventory, cost, sales, and inbound product data into a single dashboard allowing for more efficient back end operations.I managed a team of of 4-6 people tasked primarily with creating product information for sales on eBay, Amazon, and the company website and fluctuating pricing to maximize sales with available inventory.My first major project was launching a new product line of replacement auto part imports which involved sales estimate research, product pricing, communication with business partners in China and multiple factories and distributors, development of an inventory system for storing and picking shipments, and creating product listings and value-add listings.

Reduced staff time by 2 hours per new patient by creating automated in-house paperwork, exam score calculators, and financial arrangement calculators with multiple insurance carrier options.Created in-house, Internet, and direct mail marketing campaigns. Assisted in event marketing setup and performances.Redeveloped business website from FrontPage single pages to a dynamic Wordpress platform, improving search engine optimization, and initiating a social media presence.Scheduling, insurance coding, multi-line phone, and in-person patient service.