Jan Rune Bjørkeng Email & Phone Number

Oslo, Oslo, Norge

Oslo Area, Norway

Oslo Area, Norway

Avdelingskeder Kundedrift (Service Desk, NOC og 2.linje datacom/ voice)

Oslo Area, Norway

As service desk manager, I am responsible for the incident process in TDC, and leader of the Service Desk, Surveillance and NOC with a total of 19 employees. I am also responsible for shift planning, daily whiteboard meetings, weekly team meetings and monthly 1-2-1 coaching for each employee. My main focus is process optimization, improving KPIs, customer satisfaction, and ensuring all employees feel they have a positive, stable, meaningful and challenging working environment.

Sandakerveien 130, Nydalen, Oslo

Operational Manager, Service Desk, TDC (Tele Danmark Company) in Norway. Main focus on process optimization, resource planning and human logistics, improving call statistics. Keeping SLA agreements, CPI and reducing MTTR (Mean time to restore) for our customers. Conducting daily whiteboard meetings with Customer Operation's Service Desk and Customer Service. Responsible to ensure proper and adequate training of staff. Ensuring follow-up of escalated issues and VIP customers.

Oslo Area, Norway

Working as Incident Manager, supporting mainly medium to big scale business customers on IP-VPN solutions, Fiber optics, IP-telephony, Cell Phone, IP Phone, Voice, Cisco, Juniper, Alical / Paradyne DSLAM

Herøya

2'nd line support - Terminal Server / Citrix / AD / ASP. Installations, support, incident managment and surveillance.

Oslo

System Administration of the company's Citrix Metaframe and Terminal Server park. AD, Citrix, Lotus Notes, IBM AS/400

Oslo Area, Norway

Systemadministrator - Sol System / Infostream - Oslo. Worked mainly with system administration of Scandinavian Online, and big scale customers doing ISP work.

Oslo Area, Norway

Worked as IT manager, with main responsibility for the IT infrastructure and network. Main tasks were system administration, incident managment, budgeting and accounting, surveillance and security and user administration.

Oslo Area, Norway

Worked as IT manager for the Norwegian association for the blind and partially sighted. Main tasks was general system administration, incident managment, installations, security and surveillance. Main systems here were Novell, IBM AS/400, Microsoft Windows servers and general network managment.

Birkerød, Denmark

Worked here as a hardware technician working with Lexmark Printers. My tasks were mainly incident managment at the helpdesk, but also some work on printers in the repair workshop.

Langesund, Norway

Workde here with support and system administration, mainly with computer network administration, installation and general helpdesk incident managment.

Porsgrunn, Norway

Worked as IT manager, mainly creating multimedia educational material towards the nursery and medic studies in Norway.

Pre College, It Adminstration

IT-candidate studies. Not fully completed degree.

Photographer, Photographer

Evening studies, just to become become a better Photographer

Exam Philosophicum, Exam Philosophicum

Exam Philosophicum

Administrative It, Computer And Information Technology

Administrative Computing

Videregående Skole, Marketing And Economy

Economics and Marketing I and II

Videregående Skole, Economics And Marketing

Merchant and Economics I

Endringsledelse, Team Og Coaching