Björn Ludwig Email & Phone Number

Netherlands

Kantar is home to some of the world's leading research, data, and insights expertise. Over 30,000 employees offer the most complete view of consumers – the way they think, feel, shop, share, vote, and view – in over a hundred countries worldwide.

Amsterdam Und Umgebung, Niederlande

Key responsibilities:● Lead strategic tangible contributions to advance organizational goals and practices by developing business initiatives and ensuring that team members successfully adhere to it. ● Deliver excellent customer service by supporting customer-related activities of the team (up to 6 direct reports)● Mentor team members, identify lapses, and conduct technical training to equip staff with the knowledge to develop and build a highly-skilled department. ● Control budget restrictions for members of the operations team as well as oversee long term financial goals.● Train team members on internal software products and tools acting as subject matter expert (SME).

München, Germany - Amsterdam / Den Bosch, The Netherlands

● Prioritized and coordinated multi-country online market research. Executing all phases of a market research study: questionnaire design and programming, fieldwork coordination, data delivery.● Provided advice on project and questionnaire requirements on project success criteria results, metrics, test, and deployment management activities. ● Managed diverse accounts of complex initiatives that span multiple lines of business. ● Revised sample plans with panel partners, internal departments, and outsourcing companies to achieve project objectives in planned time-frames.● Conducted troubleshooting to determine improvements in the operating systems of the organization to facilitate interactions with clients.

Amsterdam, The Netherlands

● Maintained the Lightspeed Research proprietary oracle base Panel Management Software Orion: to ensure optimal effective usage in EMEA. ● Trained and supported the Operations teams by testing and enhancing efficient software according to business requirements and perform a continuous review.● Designed and documented technical requirements for new enhancements to ensure the optimal working of all systems and ensure operational adoption.● Maintained subject matter expertise in all subjects about the system and management of code releases and onboard new users. ● Maintained knowledge on all new and upcoming changes, provided support to teams and resolved all technical issues by performing UAT (User Acceptance Testing): for new developments.● Evaluated Orion performance and recommend improvements and modifications by providing utilization reports to the Orion Development team to reduce cost and upgrade systems.

Wetzlar, Germany

● Coordinating the Wetzlar sampling unit, supervising up to 4 samplers ● Providing Orion training, updates and support for the Sample Team ● Consulting the Client Operations Team regarding efficient survey and sample set-up ● Working as part of the Client Operations Task Force to improve and smoothen the general processes

Wetzlar, Germany

● Providing online and mail studies with samples ● Fieldwork control as part of project management ● Feasibility checks for incoming survey requests ● Testing new ORION features ● Data checking and validation ● First line contact for the Amsterdam Research Technology Team