Director Emea Customer Service
Current
May 2021 - Present
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Björn Sjölander Email & Phone Number
Director EMEA Customer Service at Perstorp Group
at
Perstorp Group
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✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Director EMEA Customer Service at Perstorp Group
Location
Ängelholm, Skåne County, Sweden
Company size
Who is Björn Sjölander? Overview
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Quick answer
Björn Sjölander is listed as Director EMEA Customer Service at Perstorp Group at Perstorp Group, a company with 677 employees, based in Ängelholm, Skåne County, Sweden. AeroLeads shows a matched LinkedIn profile for Björn Sjölander.
Björn Sjölander previously worked as Director EMEA Customer Service at Perstorp Group and Specialist Digital Self Service Transformation at Ikea. Björn Sjölander holds Space Physics from Luleå University Of Technology.
Company email context
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Perstorp Group
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Profile bio
About Björn Sjölander
Björn Sjölander is a Director EMEA Customer Service at Perstorp Group at Perstorp Group. He possess expertise in process management, excel, quality management, voice of the customer, change management and 45 more skills. He is proficient in English. Colleagues describe him as "As Senior Division Manager I had the pleasure of working with Björn in terms of development improvements. He is a colleague who I would gladly recommend to any prospective employer. We worked closely together for years and drove many development projects together. His key strengths were his analytical and development skills, energy, enthusiasm, creativity, commitment to the job and trustworthiness. I wish Björn well in his career and would be happy to again work with him if the… Show more" and "I've had the pleasure of working with Björn since 2006, where we both saw the potential for Björn to come and work for LN Eurocom Tele Services A/S. Björn first role was as outsourced Quality Assurance Manager for LN Eurocoms biggest partner at that time, Dangaard Telecom in Padborg, where Björn created value for Dangaard creating processes that aligned the quality work in the various operations in Dangaards multiple countries. After the outsourced work at Dangaard, Björn… Show more"
Listed skills include Process Management, Excel, Quality Management, Voice Of The Customer, and 46 others.
Current workplace
Björn Sjölander's current company
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Perstorp Group
22 roles
Björn Sjölander work experience
A career timeline built from the work history available for this profile.
Specialist Digital Self Service Transformation
Nov 2020 - Apr 2021
Performance Manager, Customer Support Centre
May 2018 - Oct 2020
Acting Business Navigation Manager, Customer Support Centre
Feb 2019 - Sep 2019
Operations Manager, Customer Support Centre
Mar 2017 - Apr 2018
Service Delivery Quality Manager Apac/Emea
Jun 2016 - Feb 2017
Sr Team Leader
Convergys
Aug 2015 - Jun 2016
Quality & Training Team Manager
Convergys
Supervisor Training and Quality for Helsingborg with responsibility for quality, training, wfm and reporting related work tasks. Supervisor for training, reporting, coaching, wfm and process improvement.In addition to this work tasks includes financial forecasting, budget work and ad hoc support for site management. Role also include work as OPS lead for.
Mar 2014 - Jul 2015
Board Member
Svenska Förbundet För Kvalitet Syd (Swedish Council For Quality)
Mar 2013 - Mar 2016
Board Member
Ängelholms Montessoriförening
Marketing
Mar 2012 - Mar 2016
Quality & Training Team Manager
Feb 2014 - Mar 2014
Quality Team Manager
Quality Team Manager for Helsingborg with responsibility for all quality and reporting related work tasks. Team Manager for reporting, coaching and process improvement.
Apr 2013 - Feb 2014
Business Analyst
Business analyst for Nordic sites. Supporting operational management for all key contract, providing proactive and ad-hoc analysis. In addition to this act as reporting lead in the complete rebuild of the local reporting structure.
Dec 2012 - Mar 2013
Account Manager
Xelent Office Sweden
TelecommunicationsTomTom Business SolutionsBreathalyzer
Nov 2011 - Dec 2012
Board Member
Opti Energi Ab
Jul 2010 - Dec 2012
Board Member
Mar 2010 - Dec 2012
Mentor
Ängelholm Upper Secondary School
Apr 2012 - Nov 2012
Quality Manager
Ln Eurocom Teleservices A/S
As quality manager I am responsible for process orientation, audits, training setup and our end user satisfaction programme.
Nov 2007 - Oct 2011
Process And Certification Manager
Ln Eurocom Tele Services A/S
Responsible for evaluating possible COPC certification and all processes documentation. In addition to this responsible for process evaluation of new partners.
May 2007 - Oct 2007
Quality Assurance Manager
Ln Eurocom Tele Services A/S
Process management and quality assurance for Dangaard (QTEK/HTC) contract.
Jun 2006 - Apr 2007
Statistical Analyst
Head analyst for Dell outsourced technical support. VoC analysis specialist. Defined and implemeted several quality improving programmes.
Oct 2004 - Jun 2006
Technical Support Agent
First line support for Dell Inspiron and Dell Nordic Partner Support
Aug 2004 - Sep 2004
Team & coworkers
Colleagues at Perstorp Group
Other employees you can reach at perstorp.com. View company contacts for 677 employees →
BD
Bo Dankis
Colleague at Perstorp Group
Sweden, Sweden
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RS
Roland Spanowsky
Colleague at Perstorp Group
Greater Helsingborg Metropolitan Area, Sweden
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TT
Tony Toebak
Colleague at Perstorp Group
Breda, North Brabant, Netherlands, Netherlands
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CL
Chua Lay Kheng
Colleague at Perstorp Group
Singapore, Singapore
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NS
Nataly Silva
Colleague at Perstorp Group
Malmo, Skåne County, Sweden, Sweden
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TB
Tommi Berner
Colleague at Perstorp Group
Lund, Skåne County, Sweden, Sweden
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MH
Martina Håkansson
Colleague at Perstorp Group
Greater Malmö Metropolitan Area, Sweden
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JF
Johanna Fernö
Colleague at Perstorp Group
Greater Malmö Metropolitan Area, Sweden
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JK
Jenny Karsberg
Colleague at Perstorp Group
Gothenburg, Västra Götaland County, Sweden, Sweden
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RF
Richard Fox
Colleague at Perstorp Group
Warrington, England, United Kingdom, United Kingdom
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Bo Dankis
Colleague at Perstorp Group
Sweden, Sweden
View →
RS
Roland Spanowsky
Colleague at Perstorp Group
Greater Helsingborg Metropolitan Area, Sweden
View →
TT
Tony Toebak
Colleague at Perstorp Group
Breda, North Brabant, Netherlands, Netherlands
View →
CL
Chua Lay Kheng
Colleague at Perstorp Group
Singapore, Singapore
View →
NS
Nataly Silva
Colleague at Perstorp Group
Malmo, Skåne County, Sweden, Sweden
View →
TB
Tommi Berner
Colleague at Perstorp Group
Lund, Skåne County, Sweden, Sweden
View →
MH
Martina Håkansson
Colleague at Perstorp Group
Greater Malmö Metropolitan Area, Sweden
View →
JF
Johanna Fernö
Colleague at Perstorp Group
Greater Malmö Metropolitan Area, Sweden
View →
JK
Jenny Karsberg
Colleague at Perstorp Group
Gothenburg, Västra Götaland County, Sweden, Sweden
View →
RF
Richard Fox
Colleague at Perstorp Group
Warrington, England, United Kingdom, United Kingdom
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4 education records
Björn Sjölander education
Space Physics
Registered Coordinator, Copc-2000® Csp Standard 4.0
Customer Operations Perfomance Center Inc.
Quality And Project Management
Quality Engineering & Cad
FAQ
Frequently asked questions about Björn Sjölander
Quick answers generated from the profile data available on this page.
What company does Björn Sjölander work for?
Björn Sjölander works for Perstorp Group.
What is Björn Sjölander's role at Perstorp Group?
Björn Sjölander is listed as Director EMEA Customer Service at Perstorp Group at Perstorp Group.
Where is Björn Sjölander based?
Björn Sjölander is based in Ängelholm, Skåne County, Sweden while working with Perstorp Group.
What companies has Björn Sjölander worked for?
Björn Sjölander has worked for Perstorp Group, Ikea, Ikea Group, Expedia, Inc., and Convergys.
Who are Björn Sjölander's colleagues at Perstorp Group?
Björn Sjölander's colleagues at Perstorp Group include Bo Dankis, Roland Spanowsky, Tony Toebak, Chua Lay Kheng, and Nataly Silva.
How can I contact Björn Sjölander?
You can use AeroLeads to view verified contact signals for Björn Sjölander at Perstorp Group, including work email, phone, and LinkedIn data when available.
What schools did Björn Sjölander attend?
Björn Sjölander holds Space Physics from Luleå University Of Technology.
What skills is Björn Sjölander known for?
Björn Sjölander is listed with skills including Process Management, Excel, Quality Management, Voice Of The Customer, Change Management, Copc, Word, and Powerpoint.
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