Bobbie (B.J.) Pugh Email & Phone Number

Gilbert, Arizona, Us

Austin, Texas, Us

Responsible for complete life cycle management of complex eCommerce development projects, specializing in ERP Integrations utilizing Magento eCommerce, BigCommerce, and Shopify. Keep projects on time, in scope, and within budget while maximizing opportunities for enhancements and additional revenues.Responsibilities:- Create/execute project plans/schedules, revising where appropriate to meet changing needs/requirements.- Resource management/allocation/balancing across all teams (design/development/QA/Marketing) utilizing Teamwork and Smartsheet collaborative management systems throughout the project lifecycle.- Track/report team hours & project expenses - create budgets/project analysis reports and monthly invoicing detailed reports.- Enforce project standards/processes/ procedures & provide/ensure QA testing throughout the project life cycle.- Maintain complete project documentation & provide continuous client status/issue reporting.Provide client training/support, assisting with complex configurations, and UAT.- Create/manage deployment workflows with technical PMs to ensure smooth deployments.- Mentor/train PM teamI have spearheaded numerous internal Business Process Improvement projects:- Established PMO: Formulate/implement standards/policies/procedures for Project Onboarding, Project Kickoffs, Risk Management, Milestone Management and Reporting, Project Retrospectives, Release/Deployment Process, as well as overall Project Management best practices.- Implemented a standardized Project Plan, Gantt, and Budget process for client delivery/reporting and Dashboards for Executive Reporting.- Implemented a complete overhaul for the internal invoicing process to provide detailed invoices to clients and reduce invoicing time from 10 business days to 5 business days

Portland, Maine, Us

Responsible for complete life cycle management of complex eCommerce development projects, specializing in B2B and ERP Integrations. Keep projects on time, in scope, and within budget while maximizing opportunities for enhancements and additional revenues.- Increase stakeholder and executive overall project satisfaction by delivering visual and clear communication and reporting.- Specialize in PCI and SOX Compliance requirements and adherence.- Scheduling, budgeting, and discovery/requirements gathering.- Work with technical PMs to coordinate priorities and align with client expectations.- Assist developers with tasks like migrating data, completing quality assurance and final testing.- Provide training and documentation on how to use the new system(s) effectively.- Manage deployment workflows with technical PMs to ensure smooth deployments.- Work with clients to optimize their sites, recommend/add new features for increased User Experience and conversion rates, and manage website operations, such as advertising/promotions/loyalty or customer experience.

Milan, It

As a Project Manager at NIMBL I managed all types of SAP projects, specializing in large scale implementations: ♦ Participate in project planning & requirements gathering activities.♦ Manage the execution of projects according to plan, maintaining budget, scope, & schedule.♦ Keep stakeholders informed of progress/issues and manage expectations on all project requirements/deliverables.♦ Manage and communicate a clear vision of the project’s objectives and motivate the project team to achieve them; create a project environment that supports Cross-Functional Team Development.♦ Proactively identify changes in work scope, budget, resourcing, schedule - ensure appropriate planning measures are taken with stakeholders to reassess and amend, ♦ Manage budgeting/forecasting/reporting of all financial aspects of the project.♦ Analyze risk, establish contingency plans and responsibilities for initiating mitigating action, including early escalation.♦ Manage to successful closure and retrospective.My Business Process Analysis & Improvement experience was put to good use and I spearheaded numerous internal projects:♦ Replaced Microsoft Project with collaborative project management tools (Smartsheet, Office 365, G-Suite, Box, SharePoint, OneDrive depending on client implementation) allowing for greater transparency, communication, and efficiency for internal/external project teams. This also standardied project plans and internal/external reporting.♦ Implemented a standardized budget forecasting process for PMO reporting to Finance and Dashboards for Executive Reporting.♦ Implemented a complete resource management system for more accurate resourcing projections from pipeline to completed project.Speaker/Presenter at 2017 Managing Your SAP Projects at SAP Insider Las Vegas:♦ Top 10 Reasons Projects Fail — and What You Can Do to Drive Project Success♦ Hidden Nuggets From an SAP Project Manager to Improve Team Efficiency and Collaboration

Providing service offerings with proven results for multiple clients in the following areas:+ Program, product, and project management in IT/Systems/QA/Web Development/eCommerce/SEO/Training+ Business Process Improvement Analysis, Planning, and Implementation+ Quality Assurance Planning/Analysis/Testing/Reporting+ Training development and delivery, both technical and end-user+ eCommerce configuration/management/administration in Magento, ExpressionEngine, BigCommerce, and Shopify, content development, product onboarding, and deployments+ User experience and traffic analysis for digital marketing program planning and execution

Denver, Colorado, Us

Responsible for complete life cycle management of complex website development projects, specializing in Magento eCommerce. Keep projects on time, in scope, and within budget while maximizing opportunities for enhancements and additional revenues through up sells with consistent and effective planning, communication/management skills. Solutions specialist working with sales staff and clients to assist in project scoping, ensuring business requirements are met.Gather business/marketing/technical requirements to develop FRDs, project recommendations, estimates, SOWs, & SLAs.Create/execute project plans/schedules, revising where appropriate to meet changing needs/requirements.Collaborate/schedule all teams (sales/design/development/programming/SEO/IT/Offshore) utilizing ActiveCollab, JIRA, Confluence, & Trello collaborative management systems.Utilize Bitbucket & GitLabs version control platforms for repository & release management.Track/report team hours & project expenses - create budgets/project analysis reports.Enforce project standards/processes/ procedures & provide/ensure QA testing throughout project life cycle.Maintain complete project documentation & provide continuous client status/issue reporting.Complete Project Accounting/Financial Management responsibilities tracking project expenses, generating Change Orders/Work Orders for work outside of scope, & monthly client SLA budget reporting.Provide client training/support, assisting with sitemap creation, complex configurations, product imports, and UAT.Conduct site assessments/analysis for performance and user experience enhancing recommendations, including A/B Testing.Utilize Google Analytics and other tools to make recommendations for SEO/Digital Marketing initiatives.Experienced with Magento eCommerce, specializing in complex implementations that include numerous third party integrators, mult-platform CMS & custom development augmentations. Versed in ExpressionEngine, Shopify, & BigCommerce.

Launched an online eCommerce site selling specialty glassware and gifts on Black Friday 2013. Chatterboxboutique.com offered Classy, Brassy, and ALL WAYS Sassy gifts and wine lover’s accessories. With excellent online sales, extremely receptive local market testing, strong follower growth due to successful digital marketing and SEO strategies, I opened a pop-up retail boutique at the Denver Pavilions in April 2014.

Denver, Co, Us

Starting as IT Manager in 2004, established/implemented standards/policies/procedures and corrected major deficiencies in asset management, licensing adherence, redundancy/disaster recovery, long term storage management, and vendor management, reducing ongoing service costs by more than 60% through contract renegotiations. As Director of I.T., established global security policies/standards, stood up several international offices and managed a global I.T. staff as Amstar expanded into global markets. Moved the company into virtualization, SEC compliance, online HRMS system, and redundancy/disaster recovery for all critical online systems – tested/proven voice/data virtual recovery in under two hours.

Co-owner of a software development company that designed custom software solutions for a diverse client base. Custom programming services, software design and consultation, support services, help desk/call center, web hosting, training/installation services, and hardware consultation/sales/configuration. Helped grow the company from $0 revenues in 1993 to $1 Million plus revenues in 1999, 2000, and 2001.