Brandon Wright Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina Area

● First point of contact for clients and respondents during focus groups, IDI’s, product testing, etc.● Schedule interview appointments with respondents and created multiple questionnaires before commencing data collection.● Establish strong relationships with clients through clear communication channels, consistently delivering high-quality results tailored to their needs.● Manage and oversee daily logistics and planning for multiple focus group events and team meetings.● Host marketing research clients, participants, and respondents.● Assist teammates and clients with data entry using Google Drive, Microsoft Office, Video/Audio recording.● Record accurate respondents' answers during interviews for future reference.● Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.● Contribute to the development of effective business strategies through detailed market analysis and consumer insights.● Transcribe and prepare feedback reports using qualitative and sensory approach before, during, and after projects.● Evaluate existing research tools and processes regularly, making necessary adjustments for continuous improvement in data collection and analysis techniques.● Support and assist the Client Service Manager with projects, assignments, and related tasks.● Work cooperatively with other CSR’s as a team to achieve organizational effectiveness during projects.● Organize and prioritize goals and values that align with the organization to include coordinator and monitoring tasks to ensure deadlines are being met.

Charlotte, North Carolina, United States

● Manage check-in process, ensuring passengers comply with the airline, airport, federal, and state regulations.● Communicate relevant and accurate information to customers before boarding, regarding flight schedules, delays, and cancellations.● Process daily payments using credit cards, travel points, and vouchers.● Collaborate with the baggage service team to track luggage, checked bags, and pet kennels, car seats, wheelchairs, etc.● Ensure compliance with federal, state, and city laws regarding aircraft, passenger, and crew safety.● Problem solving and conflict solution helping passengers and crew with disputes, delays, cancellations, overbooked flights, late and missing connections.● Computer literacy using software programs to assign seats, check passengers in, manage bookings, and retrieve information for passengers, to include learn new programs, functions, and features to support daily tasks.

Greensboro/Winston-Salem, North Carolina Area

● The closest reach to tenants in preferred student housing and assisted with their needs.● Served as a face and representative for the apartment community.● Constant correspondence with residents via digital communication.● Interacted with guests showing apartments, hosting events, promoting on campus, and Social Media.● Hosted resident events held (Thanksgiving Dinner, Holiday Feast, Taco Tuesdays, Parties, etc.).● Created marketing strategies for the property including craigslist & google ads and tenant interactive contest.● Conducted electronic file management activities including leases, guest cards, and student accounts using Appfolio.

Greensboro/Winston-Salem, North Carolina Area

● Responded to customer phone calls for sales orders in a timely manner.● Filed customer sales orders (Receipts, Pickers PO’s) in an orderly fashion.● Executed promotional ideas in weekly office meetings for improvement on business practices. ● Acquired and applied use of social media accounts for promotions of products.● Conducted sales research using Microsoft Excel, NAICS, and SIC for new industry leads.● Provided constant communication with customers using digital communication such as Microsoft Outlook.● Conducted data entry and file management (Customer Entry, Purchase Orders) using SAGE and other CRM’s.

● Assisted with organizing and executing promotions and marketing campaigns at sporting events (baseball, basketball, soccer).● Assisted with analyzing goals and formulated marketing strategies with fellow interns.● Monitored effectiveness using each source of advertising and utilized this information when organizing future marketing campaigns through hubspot and mailchimp.● Contributed to design of Merchandise (ex. T-shirts.) using photoshop software such as Adobe.● Assisted with setting up product displays for various product sales (apparel, mementos, etc).● Assisted/contributed to planning meetings for upcoming events using powerpoint presentations.● Led crowd participation activities between breaks (half time, time outs, 7th inning stretch, etc.).● Worked the scoreboard and press box for all sporting events.● Managed cash, sales and customer service tasks when on duty at merchandise.● Developed and executed ideas for audience prizes including giveaways, free prizes, and contest.● Distributed game advertisements such as posters, tint cards, etc. throughout campus.● Used social media for game promotions and advertisements (Facebook, Twitter, Instagram).