• Supervise the account opening process for business customers, ensuring compliance with regulatory requirements and internal policies.• Provide guidance and support to the team in gathering and verifying all necessary documents and information for account opening.• Collaborate with Relationship Managers and other stakeholders to facilitate the smooth onboarding of business clients.• Conduct periodic reviews of the account opening procedures and implement improvements to enhance efficiency and customer experience.• Ensure proper documentation and record-keeping related to business account opening activities.• Oversee various back-office functions, including transaction processing, data entry, record maintenance, and document verification.• Implement quality control measures to ensure accuracy and completeness of back-office tasks, minimizing errors and discrepancies.• Monitor the performance of the back-office team, providing training and support to enhance their skills and productivity.• Collaborate with other departments to facilitate smooth interdepartmental operations and resolve any process-related issues.

• Supervise the processing of incoming and outgoing Swift payments, ensuring compliance with international standards and regulations.• Review and verify transaction details to minimize errors and facilitate timely execution of Swift transactions.• Collaborate with internal teams and correspondent banks to resolve any issues related to Swift payments.• Oversee the processing of salary payments for bank employees and other customers, ensuring accuracy and timeliness.• Coordinate with HR and Finance departments to manage salary disbursements efficiently.• Supervise the clearing process for cheques, including verification, validation, and settlement.• Ensure compliance with clearinghouse rules and regulations during cheque processing.• Monitor the clearing cycle to minimize delays and manage exceptions effectively.• Manage the loan processing function, including loan applications, documentation, and disbursement.• Review loan documentation to ensure accuracy and adherence to bank policies and regulatory requirements.• Collaborate with credit and risk management teams to assess loan applications and make informed decisions.

• Respond to incoming customer inquiries through phone calls, emails, live chats, and social media platforms in a professional and courteous manner.• Act as the first point of contact for customers, addressing their questions, concerns, and requests effectively.• Provide accurate information about Zain Telecom's products, services, promotions, and offers to customers.• Assist customers in troubleshooting and resolving technical issues related to their devices, services, or accounts.• Listen to customers' concerns attentively, demonstrating empathy, and showing a genuine desire to help.• Analyze customer issues and work diligently to resolve them, ensuring a timely and satisfactory resolution.• Access and update customer accounts accurately, ensuring all interactions are documented for reference and follow-up.• Process customer account-related requests, such as billing inquiries, service changes, and subscription renewals.

• Receive checks from the Central Bank and process them using the itran system or manually as required.• Verify signatures and other relevant details to ensure the authenticity of the checks.• Coordinate with branches or credit officers to address any discrepancies or issues with the checks.• Receive salary books from customers or the Central Bank and process salary payments.• Ensure timely and accurate disbursement of salaries to customers' accounts.• Contact customers to resolve any problems or inquiries related to salary payments.• Initiate and process Swift payments, both domestic and international, to facilitate secure and timely fund transfers.• Ensure compliance with Swift messaging standards and regulatory requirements during payment processing.• Monitor and track Swift transactions to verify successful completion.

• Assist in processing loan applications from customers, ensuring all required documentation is complete and accurate.• Collaborate with loan officers and underwriters to verify applicant information and assess creditworthiness.• Maintain loan records and ensure compliance with regulatory guidelines during loan processing.• Assist in facilitating swift transactions, both inbound and outbound, to facilitate international fund transfers.• Verify swift messages and ensure compliance with swift messaging standards and procedures.• Coordinate with relevant teams to resolve any discrepancies or issues related to swift transactions.• Handle cash transactions for customers, including deposits, withdrawals, and currency exchange.• Balance cash drawers and ensure accurate cash counts at the beginning and end of each shift.• Adhere to cash handling procedures and maintain strict security measures.• Assist customers with credit card applications and provide information on credit card products and features.• Process credit card transactions, including purchases, payments, and card activation.• Address customer inquiries and concerns related to credit card accounts.

• Plan and allocate labor resources to different logistics tasks, ensuring optimal workforce utilization.• Supervise and lead a team of laborers, providing guidance, training, and support to maximize productivity and efficiency.• Monitor and evaluate labor performance, providing feedback and taking corrective actions when necessary.• Oversee day-to-day logistics activities, including loading and unloading of goods, inventory management, and order fulfillment.• Collaborate with other departments to coordinate logistics requirements and ensure smooth operations.c• Ensure compliance with company policies, safety regulations, and quality standards.• Coordinate delivery schedules to meet customer requirements and ensure timely deliveries.• Liaise with drivers, dispatchers, and warehouse personnel to optimize route planning and delivery efficiency.• Address any delivery-related issues and implement solutions to improve the overall delivery process.• Monitor inventory levels and ensure accurate stock counts to prevent stockouts or overstock situations.• Implement inventory control measures to minimize losses, damages, and discrepancies.• Coordinate with the warehouse team to maintain well-organized and accessible stock areas.