Nathan Cunningham Email & Phone Number

Omaha, Ne, Us

Denver, Co, Us

Us

Redwood City, Ca, Us

Redwood City, Ca, Us

Redwood City, Ca, Us

Redwood City, Ca, Us

Vulnerability & Risk Management:Review reports and track findings.Monitor trends and report within the organization.Provide impact analysis.Assist with investigations of reports submitted via 3rd parties.Incident Management:Review and respond to cases.Review daily security reports and monitor for abnormalities.Look for patterns and ways to streamline existing functions.Work with IT on incident escalations.Compliance Management:Assist with evidence gathering for external audits.Assist with end user training for security awareness.Manage documentation and internal procedures.Risk & Fraud Operations:Review transactions flagged by our fraud system.Respond to customer disputes through third party systems.Monitor customer behaviors to prevent membership abuse.Conduct root-cause analysis of customer chargebacks and issues to provide for recommendations reducing chargebacks and increasing customer satisfaction.Communicate feedback to management on trends.

Redwood City, Ca, Us

Fraud 1 Investigate customer payment information to intercept fraudulent transactions resulting in the use of unauthorized third party's financials or identity.2 Respond to customer inquiries, including Visa and MasterCard chargebacks, Amex and Discover Inquires, through third party systems.3 Monitor Customer behaviors to intercept or prevent product or membership abuse.4 Conduct root-cause analysis of chargebacks and customer issues in order to provide recommendations reducing chargebacks and increasing customer satisfaction.5 Manage documentation for procedures contained within the Risk Playbook.6 Communicate feedback to management on fraud trends during payment reviews.7 Communicate with leadership on trends and analysis within the payment fraud space.Incident and Vulnerability Management 8 Review and respond to cases and incidents reported by Inflection's Security Incident Management solution.9 Escalate cases and incidents to Information Technology where additional research / forensics might be necessary.10 Review network and application vulnerability reports, classify vulnerabilities, and track findings to remediation.11 Monitor trends and report on vulnerability metrics within the organization.12 Provide Impact Analysis reports as new vulnerabilities are introduced to the environment.Compliance and Audit 13 Perform device and software inventory audit reviews.14 Perform domain user access reviews.15 Monitor daily usage reports for trends that could indicate malicious activities and escalate to Inflection's Security Manager.Other Responsibilities 16 Assist with end user training for security awareness.17 Research and keep current with technologies and trends in the Information Security space to help improve security related functions and processes.18 Monitor payment processing within Inflection's internal CRM for payment issues, and re-mediate promptly by investigating and processing refunds if necessary.

Redwood City, Ca, Us

Use analytical skills to investigate behavior that is abnormal and harmful. Identify risks and find solutions to correct trends so that it is not harmful to the company or a customer. Risk involves hard dollars, softer values like credits for the company, as well as company data.

Redwood City, Ca, Us

Review transactions for fraud. Respond to Inquiries and Ticket Retrievals. Assist with escalations on customer accounts.

San Jose, Ca, Us

Review received chargebacks and take steps to determine the legitimacy of each chargeback claim; with a view to disputing each case on behalf of the Merchant.Place outbound phone calls and respond to customers email inquiries with a view to gathering supporting documentation and pro-actively educating customers about the chargeback process.

San Jose, Ca, Us

Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately.Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal.Deliver on metrics for example: phone handled time, customer experience; proactive product offered and accepted opportunities. Provide consistent feedback regarding overall customer satisfaction, tools and processes

Miami, Fl, Us

Burger King was my first job. I started as a cashier when I was 14, and by the time I left high school I was a Manager. I left the food service industry in 2011, but I learned work ethic from a young age thanks to my experience here.