Brian Kelly is a seasoned IT professional with a deep specialization in automation engineering and MSP operations. With over two decades of experience, Brian has exhibited a mastery in roles ranging from CTO and Founder to Network Administrator and Helpdesk Support, showcasing his diverse and extensive skill set. His significant expertise in Connectwise Automate has enabled him to design and implement tailored client-specific automations and systems, contributing to the efficiency and productivity of MSPs globally. In addition, Brian's experience as a network engineer has seen him manage complex technical issues, working with technologies such as Active Directory, DNS, and Office 365, and perform essential tasks including server administration and virtualization with Hyper-V and VMware. Brian's career also includes time spent as an Operations Manager, where he demonstrated a keen ability to balance management tasks with technical administration. His experience as the Owner and Director of a small, vibrant MSP has given him a robust foundation in key MSP operations including PC repair, networking, and more. Throughout his career, Brian has shown a commitment to technical excellence, strategic thinking, and customer-centric service delivery. His broad skill set and deep expertise make him an asset to any organization seeking leadership and technical prowess in the realm of MSPs and automation engineering. Brian's diverse skills set includes: Connectwise Manage and Automate: Brian has deep expertise in managing and customizing these automation platforms to improve efficiency and service delivery. Network Infrastructure: He has experience in maintaining and growing network infrastructure, working with technologies such as Active Directory and DNS. Technical Support: Brian's experience ranges from Tier 3 network engineering to providing helpdesk support, demonstrating his ability to troubleshoot and resolve a broad range of technical issues. Server Administration: He has extensive experience in server administration, including working with Office 365. Virtualization Technologies: Brian has proficiency in virtualization technologies including Hyper-V and VMware, an essential skill for modern network management and optimization. MSP Operations: With experience in both small and large scale MSPs, Brian understands the day-to-day operations and strategic needs of these organizations.