Bill Kennedy Email & Phone Number

Northwest Arkansas

o Responsible for daily company operations of automotive electronics company supplying retail customers including Walmart, Costco, AutoZone, O’Reilly Auto Parts, Amazon and more. o Manage cross-functional teams including accounting and payroll, purchasing, logistics, warehousing, customer service and IT. o Manage benefit programs including 401K and medical. o Manage warehousing and fulfillment ensuring production schedules meet customer demands and all outgoing shipments comply with customer routing requirements. o Work with sales department on forecasts and translate to purchasing/import schedules.o Develop product return procedures and manage refurbishment program.o Direct inbound call center assuring all customer service polices are executed in a timely and professional manner.o Managed 12K square foot office space renovation including construction, upgrade of HVAC system, and security system installation. o Managed extensive renovations of 52K square foot building converting it to a functional warehouse/fulfillment operation. o Implemented OSHA safety management program and contracted services for quarterly inspections to assist with safety protocols.

Bentonville

o Managed all human resource activity and benefits administration for two companies, comprising a total of eighty employees.o Lead customer service department with inbound and outbound call center serving multiple clients.o Developed individual customer service policies based on client needs. o Managed client relationships including routine meetings and reports.

Bentonville, Ar