Insight is a Fortune 500 company and a leading provider of Technolgy Solutions. We have been in business since 1988 and achieved over $5.4 billion in revenue in 2015. We represent over 200,000 brand-name products from leading manufacturers such as HP, IBM, Intel, Cisco, Microsoft, Dell and more. We also support our customers’ implementation and integration needs through our comprehensive IT Support, Solutions and Managed Services offering.Account Executive Responsibilities+Act as a trusted adviser to clients, understanding each unique IT environment to align the correct resources and provide the best solutions for their business needs.+Develop and maintain client relationships within the territory.+Conduct strategic campaign efforts while working closely with our strong partner channels.+Engage IT specialists while building long-term relationships with organizations of all sizes.

+Responsible for revenue growth and customer retention as part of a B2B integrated sales model. Managed customer relationships by making value-added contacts utilizing an established contact strategy to a specific account base.+Target clients that typically have between 25 and 250 full-time employees, while handling approximately 400+ accounts valued between 2-3 million dollars (annual).+Strategically focused on revenue growth and customer retention including lead generation, account penetration, product penetration, introduction of new product/service offerings, and relationship building. +Initiated exploratory discussions to schedule solid and specific follow-up sales calls in an effort to continue facilitating buying processes.

+Volume licensing pipeline population for 250-2500 seat corporate customers, achieving $12.45m in FY12 annual business (122% quota attainment)+Moved clients into license agreements, assessing need and finding solutions to their IT projects through the full Microsoft product stack+Coordinated with Large Account Resellers and Partner Account Managers to assist clients in IT project deployments+Built customer relationships working with a territory group and a strong focus on “Team” success+Drove territory revenue through prospecting, demand generation and webinars to increase client engagement+Developed strong working knowledge of Microsoft licensing model+Managed geographic based account set of 400+ accounts located in West Florida+Achieved between 100% and 150% of quota month over month consistently

+From prospecting to Closed Sales, engaged customers to drive sales of Citrix and Novell Solutions+Worked with Citrix counterparts to design campaigns with focus of positioning XenServer atop the competing sector+Relied upon as Technical Lead on XenServer/Citrix and Novell Solutions+Focused on the DataCenter Marketing efforts, with key efforts on solutions including Linux Enterprise Server, Virtualization and Cloud Computing+Top Lead producer for my marketing team, accounting for 50% of team totals+Served as subject matter expert for team, training and assisting new members of the team

+Responsible for acquisition sales and renewals for Microsoft's Business Productivity Online Services (Cloud Computing)+Developed strategic relationships with Microsoft Gold Partners in order to demonstrate to prospects the value of Microsoft as a trusted partner for hosting their email, collaboration and communication software+Increased close rates by using the distribution channel partnerships to ensure the best value and needed support for clients

+Served as Frontline Sales Support to 25+ sales representatives for hardware and software leads+Fielded inbound calls, managed 20-25 online chats and placed 30+ outbound calls per day+Managed inbound email queue and ensured a 24 hour response time+Served as product knowledge expert, training new hires and assisting peers

+Analyzed the business needs of the client and assessed the solutions that BMC Software has developed, creating opportunities for appropriate product sales and services+Executed go-to-market strategies by identifying and engaging business prospects and customers while actively capturing business intelligence for the core database+Managed territories through establishing and maintaining customer relationships

+Account Manager for the General Growth Properties account. Acted as the implementation liaison between Unisys and GGP during the transition phase of Service Desk Support+Analyzed the business needs and collaborated with the client’s IT Operations team to implement ITIL best practices by integrating ITIL standards into the client’s current IT infrastructure+Developed and implemented support solutions, then provided client training on the ITIL based processes and integrated client specific procedures+Reviewed, analyzed and compared the Business Solution Design (Statement of Work), pricing models, and business requirements for each implementation to identify any financial or service support that will need a Change Request submitted to amend the contract or pricing model+Developed and implemented technical solution documentation for the service support agents which improved the problem resolution time and enhanced the service support that was being provided to the customer

+Provided hardware, software and networking support for seven large clients+Adapted quickly to the challenging needs of each client when changes were made in the internal/external IT operations+Served as the Subject Matter Expert for the City of Charlotte account. As SME, I would work with the client, project management office and the IT Teams to identify and establish new procedures and streamline processes to increase productivity and agent performance+Reviewed and developed helpfile processes and technical knowledge database articles to improve our queue statistics.+Senior Support Agent, providing point of contact for escalations and training of the multiple queue specifics for newly assigned personnel, which improved queue performance